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Job Location | Stockport |
Education | Not Mentioned |
Salary | £31,000 - £36,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Main purpose / scope of the roleThis is a pivotal role, leading the Complaints team within the Customer Engagement department. The aim is to provide timely, accurate and empathetic responses to our varied customer base and communicate trend analysis to our internal colleagues. The post holder with be expected to understand our customers requirements, exceeding their expectations and to lead Complaint Handlers to do the same.The person in this role will need to build relationships with colleagues across all areas of the company and actively promote the importance of complaint recording. The person will be required to share complaint analysis and best practice at regional and directorate meetings and work closely with key stakeholders. Collaboration with the wider business is a key factor to the role as we strive to influence improved customer engagement.Key responsibilities
Keyskills :
Complaints call centre supervis team leader team lead complaints handler