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Claims Handler

Job LocationStockport
EducationNot Mentioned
Salary23,000 - 26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Claims HandlerSalary £23,000 + (upto £250pm bonus) + BenefitsLocation: Stockport ( Hybrid after 6months )Shift Pattern Monday - Friday 8am - 7pm 1 in 4 Saturdays 9am - 1pmHours - 40Hours per week Were looking for kind caring empathetic people with high resilience to work as part of my clients Member care team. Our client offers an unrivalled benefits package, as well has a great culture and even free lunch and breakfast! My client believes In ahealthy work life balance and go above and beyond for their staff and customers. You will be taking calls from members who need support, they may be going through a difficult time in their lives and need to speak about their medical insurance. This is a fastpaced role, but every call needs to be treated with care and sensitivity. No silly AHT KPIs on this team!Claims Handler Duties:Our customers in Member Care count on us to be there when they need our support. When contacting us via the telephone they are often poorly and so may be going through a challenging and emotional time in their lives and need to speak to us about their privatemedical insurance cover. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan. This is a fast paced environment where every customer counts.Who were looking for in a Claims Handler:Our customers count on us to get things 100% right, at a time when theyre in need. Were looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. Youll have great listeningskills with the ability to understand the needs and feelings of our customers. Youll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desktop with multiple systems. Youll be totally reliableand focused, bringing the best version of yourself to work every day and youll have the drive to work hard even on the toughest days. If you think this is you and youre passionate about delivering exceptional service, youre switched on, ready for a challengeand willing to work hard, wed love to hear from you.Skills Required: Essential

  • A Passion for customer service
  • A natural carer with the ability to actively listen and question around our customers needs, finding solutions for our customers in a timely manner
  • Ability to use multiple systems whilst building rapport and supporting our customers.
  • Someone who enjoys having something to work towards through our monthly performance measuresSelf-motivation and the drive to work hard even on challenging days
  • The ability to embrace change positively.
  • Ownership of tasks including resolution of any issues that might arise.
Desirable: Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching.Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.

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