Business Process Manager

Job Description

We are looking for a high performing Business Process Manager who has experience designing, implementing and managing a Business Process Management System that continually improves operational efficiency. You’ll review business processes and the delivery of our products and services to our customers and partners in a cross functional role across all departments.Reporting directly to the executive team, you will report on KPI’s and relevant metrics. You’ll be a key influencer, promoting a culture of process improvement and possessing strong leadership qualities and commercial awareness.You’ll display strong analytical skills and be experienced in using performance data to drive continuous improvement.As we move into the ‘new normal‘, you will ideally have experience of evaluating and managing processes across both co-located and highly distributed teams.About CDL:CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.Weve built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on being part of a collaborative, inspiring working environment, with our employees at the heart of our company.What you’ll have:- Extensive commercial experience, with the majority gained in a technology environment- Proven ability to implement change, both individually and as part of a team- Highly developed analytical skills- Exceptional interpersonal and leadership skills and experience, proven ability to influence at all levels- Software or Insurance product development experience highly desirable with knowledge of Agile methodologies a distinct advantage- Specialist knowledge of Business Process Management methodologies and techniques required, professional qualification desirable- High degree of technology aptitude and knowledge requiredWhat we offer:- Top employer for 4th year running.- Flexible hours - core hours 10am to 4pm- Remote Working - Home working options- On-site free parking- Open plan modern offices- Shuttle bus to and from the station- Excellent training and development platform- Opportunities for career progression- Subsidised restaurant- 25 days holiday to start - rising- Dress down policy- Tax-free child-care vouchers- Life and health assurance- Pension scheme- Community projects - CDL100 - 100 days throughout the year dedicated to community projects- Games room and chill out zone- Social activities, including summer BBQ and Christmas Parties. We have a team dedicated to running internal social activities such as comedy nights, canoeing, break out rooms and much more….- Car valeting, Barber, Yoga classes, Boot camp and Massage services all on site- Cycle to work scheme- Shower and dry rooms on-site