Customer Service Representative

Job Description

Join Innovation, Move the GlobeLeading A New World of Life and Pensions ServicesCustomer Service AdministratorCraigforthUp to £18,525ASAP6 Month Fixed Term Contract, 37.5 hours per week (Monday - Friday)Hours are between 9am - 5pm (No Shift Rota)We are looking for confident Customer Service Representatives to join our back office Customer Service team in Craigforth. The role will require you to provide an efficient and fair customer service through accurately processing transaction enquiries from customerswithin agreed service levels. Working as part of a team, you will be important in processing customer enquiries referred from customers via image systems, paper-based mail, e-mail or fax, as well as dealing with incoming telephone calls from clients, advisersand third parties:Your Role With Us:* Process work transactions to agreed service levels and quality standards;* Responsible for identifying complex work items and referring them for reallocation within timescales;* Contacts customers by telephone, e-mail, fax or letter, as appropriate, to efficiently resolve queries/obtain required information;* Deals with customer data, ethically and in accordance with FSA requirements;* Identify opportunities to improve processes, make recommendations, and achieve the highest levels of customer satisfactionWhat Were Looking For:* Good communication and mathematical reasoning skills (5 GCSEs or equivalent)* Good understanding of the Data Protection Act, Money Laundering and compliance rules* Basic understanding of specified products and relevant systems, including PC skillsThe Location:CraigforthYou will be based on our Diligenta office in Craigforth, Stirling, situated in a large campus just off Junction 10 of the M9. The nearest mainline rail station is Stirling and a free shuttle bus also operates regularly from Edinburgh airport. There is limitedonsite parking too.A Deli Bar and Costa Coffee is available onsite for hot beverages, sandwiches and cakes, as well as kitchenettes in the office spaces available to use.Benefits:* Discretionary annual bonus (up to 5%)* Company pension scheme membership* 23 days holidays + 8 bank holidays* Holiday allowance rising with promotion* Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools* 24/7 access to a wide range of books* Receive a wide range of retail discount shopping schemes* Access to our Confidential Helpline is available to be used by you and your family* Get to volunteer in our own employee communities throughout the working day* Develop your career through a wider global organisation of the TCS familyDont miss this competitive opportunity, apply today!About DiligentaDiligenta is a leading provider of business process services for the Life & Pensions (L&P) industry, and is a UK-based FCA regulated subsidiary of Tata Consultancy Services (TCS). Providing an excellent customer service is at the heart of everything we do.This is how we have been able to administer over 18 million policies on behalf of our global clients. We deliver a wide range of services including Customer Services, IT and Change Management.Our ClientsWe have worked with 7 of the top 10 UK L&P companies - and this number is continually growing. By joining us, you will be able to work under some of our globally recognised clients such as The Phoenix Group, M&G Prudential, Scottish Widows, Aviva (formerlyFriends Life) and Sun Life Financial of Canada UK.Diversity and InclusionAt Diligenta, Diversity and Inclusion are more than just words. Theyre the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company thats the right fit for every person inside of it. We celebrate multiple approachesand points of view and believe that diversity drives innovation.We also take a holistic approach and are always growing our network of people, programs and tools all designed to help employees grow and manage their careers. We foster both a top-down and grassroots approach and are part of the wider TATA & Sons global organisationthat has a worldwide multicultural following. We believe that building a more inclusive working environment that accurately represents the world we live in is quite simply in everyones interests.Dont miss this highly competitive opportunity, apply today!Guidant is acting as an Employment Agency in relation to this vacancy.