Air Conditioning Service Engineer - Scotland

Job Overview

A chance to work for the market leading manufacturer in the HVAC industry
The Service Engineer will deliver first hand technical support directly to the customer, working on a variety of equipment located at sites across the central Scottish band
As the face of this market leading manufacturer excellent customer service in conjunction with top quality engineering and problem solving skills are essential.
The service engineers report to the Regional Service Manager and will work collaboratively with the Service Co-ordinators & Quality/Warranty Manager to make sure that an efficient and profitable service product is delivered.
Service Engineers are expected to carry out a variety of activities on customer sites including planned maintenance, quoted works, commissioning, fault findings and emergency call outs.

General duties

To attend and complete planned site visits and resolve customer problems
Focus on repairing and fault finding within set time frame and according to defined process, service agreements and customer needs
To provide professional "on site" advice to the customer related to technical installation and/or service issues
To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required
Help support the team and maintain high team morale
Where relevant to act as a technical on the job coach for less experienced service team members.

Roles and responsibilities

Diagnose and repair system issues requiring the correct specific technical knowledge and relevant qualifications
To build and maintain a good working relationship with the regional Service Co-ordinators and to understand their challenges and requirements
To commission and start-up systems in line with defined regulations, standards and processes.
Working to a high level of customer service at all times, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses
To work with the Regional Service Manager to become familiar with any operating problems and to reach a full understanding of customer needs so that the appropriate service level/product can be proposed
To communicate effectively to the Regional Service Manager any recommended enhancement, upgrade or replacement work required on site
To advise and train customers in system operations.
To always comply with the relevant health and safety legislation and to ensure that all risk assessments and method statements are completed where applicable prior to commencement of work
To comply with all environmental, industry & statutory regulations, where applicable
In addition to the above mentioned tasks, other activities and responsibilities may be individually defined by the Regional Service Manager
To ensure that all relevant training and certification is kept up to date and is logged with HR

General

Represent the company in a professional manner & preserve market reputation and integrity
Comply with all company policies & procedures
Deliver or contribute to specific tasks assigned via the Regional Service Manager and/or Service
Management Team to support business growth and development
Build and maintain awareness of all service products, customers and markets
Maintain appropriate awareness of competitor activities and support the Regional Service
Manager and/or Service Management Team with the formulation of appropriate strategies
Support cross-business initiatives related to increasing market share and/or product development
Set up own 121s/progress meetings with the Regional Service Manager as appropriate.
Ensure company vehicle is maintained in a clean & tidy condition and that all tools & test equipment are similarly maintained - vehicles & equipment will be regularly audited.

Requirements

APPLY NOW

Air Conditioning Service Engineer - Scotland Related Jobs