EV Installation Coordinator

Job Description

Job Title EV Charging Expert-Project CoordinatorLocation S43, ChesterfieldSalary £23,000 p.aWorking Pattern 40 hoursWho we areAt ChargedEV were supporting Road to Net Zero and the transition to electric vehicles through the installation of domestic and commercial EV chargers - for the good of the planet and because, well, progress!We are the largest independent installer in the UK, with 10 years experience in EV Charging and operate nationwide. This is an opportunity to join an expanding business in a fast-growing market and ultimately help enable more people to transition to electricvehicles.You will be part of the biggest change in the automotive industry for a centuryOur MissionEnabling the transition to a Zero Carbon fleet by making charging simple, for everyone, everywhere.To make that vision a reality, we need the brightest, most resilient and inspired self-starters.What will I be doingYoull be the voice of ChargedEV, making a lasting impression with a genuine passion for customer experience and a strong understanding of process. Youll be advising and supporting customers through the onboarding journey preparing for installation andbooking those customers in.Youll learn all about:

• A range of EV charge points and each of their features and functionality
• Eligibility requirements for government grants
• How we plan for installations
• What those installations involve from a technical perspective

Key responsibilities

• Owning customer contact from application submitted to sign-off stage
• Completing what we call Desktop Surveys - Building a full story of the customers installation and requirements via images and information either already provided or by your request
• Youll make the majority of our bookings so youll be sales minded and be keen to convert our customers with more simple installations
• Generating standard quotes
• Creating quotes nd invoice
• Organising and allocating customers to other departments, as per process

Specification

• Any experience with EV, Solar or other renewables is incredibly desirable
• Clear communicator with a focus on listening, recording and acute attention to detail
• An understanding of processes as a whole and being able to see the why behind each stage and how that delivers our customer proposition
• Excellent verbal and written communication
• Ability to work on own initiative, multi task and work well under pressure
• The ability to work collaboratively with your colleagues
• Clear communicator with a focus on listening, recording and acute attention to detail
• Honest, focused, and committed to delivering the highest levels of customer service
• Demonstrate a positive proactive approach towards organisational change
• Experience of working autonomously

Inclusion & DiversityWe are constantly looking at ways to make ChargedEV better for everyone so that we can all do our best work. In order to help people achieve this we want to ensure ChargedEV is open to all diversity; a varied workforce will allow us to diversify our employeeoffering and the ways we approach things.We want to ensure everything we do is inclusive; an environment that creates opportunities for all employees to realise their unique potential. We want people to feel that they belong at ChargedEV; for people to feel they can be the most authentic form ofthemselves.Putting the above into practice means using fair, objective and innovative employment practices, we want to make sure that all employees and potential employees:

• Are treated fairly and with respect at all times;
• Are judged on merit when looking at suitability for promotion / new roles and any other opportunities;
• Are free from harassment and bullying of any description, or any other form of unwanted behaviour;
• Have an equal chance to contribute and to achieve their potential, irrespective of any defining feature that might cause unfair discrimination

We want to reflect the diversity of the communities we live in and serve, at all levels of our Team.We want the best peopleWere keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills. We recognise talent on the basis of merit andpotential.We understand some people may not apply for jobs unless they tick every box. If youre excited about joining us and think you have what were looking for, wed love to hear from you.