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1st Line Support Technician

Job LocationStamford
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Client and their aim:To be recognised by our clients across EMEA as their trusted solutions provider for Storage, Security, Memory, Networking and Accessories. We pride ourselves on consistently delivering outstanding levels of customer service and with a strong, reliable productportfolio we aim to deliver the right product, first time, every time.Role Overview:This role is for a 1st Line Support Technician who is required to deliver a high standard of technical support in both a pre & post sale capacity to other employees and customers of the business in a welcoming, friendly, efficient & professional manner viatelephone, e-mail and face-to-face communications.This role is vital in assisting colleagues to offer unrivalled levels of customer service & technical support to our customers.Key Roles & Responsibilities:Answering Customer/Colleague Support Tickets via email/phone

  • Liaising with clients to get details of faults, working out the reasons for the fault and explaining these to the client whilst finding a resolution
  • Supporting Sales with compatibility of products and technical queries
  • Recording problems and their solutions for future reference
  • Maintaining/Resolving issues with EDI/FTP Feeds into customers
Essential Criteria
  • Experienced Technical background in Computer Hardware
  • The ability to be able to explain problems and solutions clearly to both technical & non-technical users/clients
  • High level of customer service
  • Full driving licence
Desirable Criteria
  • Proficient knowledge of computing environments including, servers, desktops & laptops alongside storage technology such as NAS & SAN
  • Experience of Networking technology
  • Related industry qualification(s) such as Microsoft certifications, CompTIA A+ or similar

Keyskills :
Hardware SupportLine SupportTechnical Support1st LineIT Support

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