Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Desk Manager

Job LocationStaffordshire
EducationNot Mentioned
Salary45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Service Desk Manager (Staffordshire) - £45k - Travel Service Desk | Management | Change Management | ITIL | Office 365 | Active Directory Salary: £45,000Location: Staffordshire (3-4 days on site) Are you an experienced Service Desk Manager, looking for a new challenge in your career Do you have demonstrable experience in leading, developing and motivating a team Have you previously been responsible for setting KPIs and SLAs Interested in workingfor a company going through a modernisation who support the development of your career If so, I have a fantastic opportunity for you!Im looking to speak with individuals who can manage a small team of 1 st and 2 nd line support analysts and support them in their personal and professional development. You will be able to demonstrate that you can be responsible for incident and problemmanagement. You must be able to actively support your team to ensure that customer issues are resolved in a swift manner.Key Responsibilities

  • Provide support to internal staff, ensuring work is reviewed daily and prioritised accordingly
  • Manage a small team of 1 st and 2 nd line support analysts
  • Set KPIs and SLAs for your team and monitor their performance against them
  • Take the lead on incident and problem management, as well as delivering CAB and change management processes
  • Deliver accurate reports for monthly board meetings
  • Produce an IT asset register and ensure all software licenses are up to date
The Ideal Candidate
  • Previous experience in leading a support desk
  • Ability to lead, inspire and motivate a team
  • Excellent understanding of ITIL processes, particularly incident, change and problem management
  • Demonstrable experience with at least one ITIL based service desk product, such as ServiceNow, ZenDesk
  • Solid technical knowledge of networking protocols and fault diagnosis
Desired experience with:
  • PowerShell
  • SQL Server
  • Azure - Azure Monitor, Azure AD
  • Linux Operating Systems
  • AWS EC2
  • VMWare
If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.Xpertise are acting as an employment agency and business

APPLY NOW

Service Desk Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved