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IT Support Technician

Job LocationStaffordshire
EducationNot Mentioned
Salary27,000 - 33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A great career opportunity to join a globally operating automated material handling equipment supplier as an IT Support Technician.As an IT Support Technician, you will work in a small team and be supporting customers automated distribution centres around the UK with technical IT support for automated material handling systems and software. You will use a selection of tools to performcomplex problem solving and troubleshooting. Generally, 1stand 2ndlevel support.Training will be provided on bespoke systems and there is great future career potential for the right individual.Benefits:

  • Salary c£27k to £33k dependent on experience
  • Shift based role3 on 3 off Days and Nights7am/pm to 7pm/am
  • Pension = 3% employee, 6% employer
  • Death in Service benefit
Key Tasks of IT Support Technician:
  • Take calls from various customer sites on IT issues relating to automated material handling equipment.
  • Assist to resolve issues with Warehouse Management Systems (WMS) and material flow systems.
  • Assist to identify issues that are mechanical, or IT based and escalate to the appropriate team.
  • Train internal and external customers to increase system knowledge, resolve and prevent issues from recurring
  • Participate in customer and internal meetings.
  • Assist software development team with projects.
  • Works as part of international team to ensure maximum system uptime and performance.
Qualification / skills requirements of IT Support Technician:
  • Ideally degree qualified, or HNC / HND in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
  • Experience with SQL databases (Oracle, My SQL, SQL Server) (essential)
  • Hardware knowledge (desirable)
  • Skills in the following are desirable;
    • Incident/Escalation management
    • Scripting (VBS/VBA/PHP/PowerShell)
    • Programming (C++, C#, Java, VB, etc)
    • Advanced DB (Stored Procedures, SQL optimisation, DB administration, etc)
    • Web (ASP.Net, PHP, CGI, etc)
To apply:If you are an experiencedIT Support Technician with good SQL knowledge and happy to work shifts, then we would like to hear from you.Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment. For a confidential discussion out of office hours please contact Stuart directly on .

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