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Customer Service Coordinator

Job LocationStaffordshire
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Ibstock plc is a market leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.Were no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete products and concrete rail products, were committedto providing new solutions to todays social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.We are currently recruiting for 2 Customer Service Coordinators to join our Parkhouse Sales Office in Newcastle-Under-Lyme.The successful candidates will be responsible for providing a first class sales service to our customers, both internal and external as well as ensuring exceptional customer service in the accurate processing of all transactions within targeted deadlines.Specific Responsibilities Include:

  • Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
  • Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
  • Entry of Quotations, Sales Orders, Samples Requests and Schedules.
  • Investigating credit requests and additional invoices.
  • Preparing Credit notes.
  • Ensure that regular and accurate updates are made on company CRM package.
  • Liaising with Transport
  • Order Book and schedule Clearance
  • Checking of Acknowledgements
  • Soft sales, working with external team and customers to promote stocks and increase sales
Essential Qualifications & Experience:
  • Good interpersonal and communication skillsverbal and written
  • Evidence of working as part of an effective team
  • Participation in training events, which may necessitate travel and overnight stays
  • Excellent telephone manner and accurate keyboard skills
  • Flexible and enthusiastic individual able to work under pressure and use own initiative
  • Working knowledge in Microsoft applications including email, Excel and Word.
  • Full driving Licence
Please note:it is our policy to verify all relevant qualifications. You will be required to provide substantive proof of your qualifications, so that we can verify them with the awarding body.Ibstock PLC are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race,religion, national origin, disability or age.

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