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Customer Service Advisor

Red Recruitment
Job LocationStaffordshire
EducationNot Mentioned
Salary19,086 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Do you have a passion for animals Do you love working in Customer Service and would like a new opportunity in the Staffordshire areaRed is recruiting for a Customer Service Advisor for a leading veterinary wholesaler. This is a fantastic opportunity to work for a company that puts its customers and employees at the heart of all they do. If you are target driven and would like a rolein Staffordshire, apply today!Package and Benefits of a Customer Service Advisor:

  • Salary: £19,086 per annum
  • Location: Staffordshire
  • Contract: Permanent, 37.5 hours per week
  • Hours: Monday - Friday, between 8.00 am - 6.00 pm
  • Competitive rates of pay
  • 29 days of holiday
  • 24/7 confidential employee assistance programme
  • Cycle to Work scheme
  • Free on-site parking
  • Savings-related work scheme
  • Company pension scheme
Key Responsibilities of a Customer Service Advisor:
  • Provide excellent customer service, interact with customers in a professional manner to place orders and answer any queries
  • Prioritise customer orders and requests and use initiative to resolve any complaints about issues in their orders
  • Raise credit notes and re-invoice goods as required on customer orders and provide customers with copies if requested
  • Show a strong product knowledge to cross-sell/upsell to customers, and maximise opportunities where possible
  • Assist the Returns Department with processing paperwork for credits
Skills and Experience of a Customer Service Advisor:
  • Confident communication skills and a friendly telephone manner
  • Positive and friendly customer service and interpersonal skills
  • A keen desire to learn and work in a target-centred environment
  • Positive mindset and proactive attitude towards work
  • Great work ethic with the ability to work as part of a team
  • Excellent written skills
  • Ability to calmly handle all customer requests and manage difficult/sensitive conversations
  • Great problem-solving skills and strong attention to detail
  • Excellent time management and organisational skills
  • Confident administrative and computer skills including digital/electronic systems
  • Ability to multitask to a high standard and prioritise workloads
  • Knowledge of the veterinary industry would be an advantage
  • Flexible approach to working hours
If youd like to work as a Customer Service Advisor in Staffordshire, please apply now!Red Recruitment (Agency)

Keyskills :
Call CentreContact CentreCustomer Service

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