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Sage Accounts Support Technician

Meyer-Scott Recruitment Limited
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary25,000 - 33,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sage Accounts Support Technician - WFHMeyer Scott Ref: VR/08625ASalary: £25K - £33K p.a.Location: Home-basedType: PermanentOur client is an award-winning family run business has an exciting opportunity for a home-based Sage Accounts Support Technician to join the team.You will need accounts experience or knowledge because you will be offering technical support to accounts using Sage 200.They are keen to find an ambitious, motivated, forward-thinking, and friendly individual for the Sage200 support help desk. The ideal candidate will have experience providing 1st and 2nd line support for Sage200 customers. Experience of 3rd party addonssuch as Sicon etc would be a bonus.This is a home-based role with no requirement to attend an office, but we do have a number of team-building events throughout the year that you are encouraged to attend. You will be part of a support team providing email and telephone support to our customersdealing with help requests and resolving problems while escalating when necessary to our senior support.Key Skills:

  • Experience and knowledge of Sage products, ideally Sage 200 although that is not essential.
  • Proven IT support/administration experience
  • Accounting qualifications (AAT or ACCA) would be highly beneficial but are not essential.
  • Excellent written and verbal communication skills.
  • Strong drive for high customer service.
  • Ability to listen and understand issues and consider all possible causes.
  • Strong work ethic.
  • Patience and ability to work in a methodical manner when problem-solving.
  • Work well as part of a team.
Key Responsibilities:
  • Acting as an initial point of contact for customers via telephone or email support channels.
  • Taking ownership of customer cases, diagnosing the cause of the issue, and resolving in a timely manner.
  • Management of demanding customer situations and escalations by means of creating documentation, testing through solutions and/or participation in conference calls.
  • Maintaining accurate and detailed records in our ticketing system.
  • Manage client expectations by providing updates on current issues.
  • Participate and contribute to the daily support meetings
Benefits: 21 days holiday plus bank holidays.Hours: Monday - Thursday 8:30am - 5pm, Friday 8am - 4:30pm (30-minute lunch break).As it is a role working from home, interviews will be held via TEAMs.

Keyskills :
SageAccounts Technician

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