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Property Service Administrator - Days

Elogbooks
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Property Service Administrator - Days Location - PE27 St Ives, Cambridgeshire (Hybrid)Salary - £19,500 per annumPermanentJob descriptionAre you a problem solver A fixer A people person (even when those people may not be at their best) Are you looking for a working environment where you can be yourself Where you can unleash your individuality and use it to give our customers an experienceto remember Where you can work with a mix of wonderful and supportive colleagues and be proud of what you doWe want to hear from you!About us and the role:Elogbooks FM Ltd are a fast-paced and energetic business. We provide vital customer service & support to over 10,000 properties across the UK through cloud-based software backed up by a team of superheroes (yes we know that doesnt sound terribly excitingbut read on.)We are looking for a super-fixer to join our team where no two days are the same and every day is an opportunity to learn something new and problem solve (we love it when a plan comes together!)If you have previous experience then thats great but its really not necessaryYour own personal skills and strengths are more important as we provide full training on the industry, role and softwareAs a Property Support Administrator, you will support Facilities Managers and building occupiers who are based in the field (think Mission Control to Apollo 11That sounds more exciting doesnt it)Duties will include:

  • Building strong relationships with customers in the field
  • Logging issues and quote requests on the Internal System (providing reassurance & support)
  • Keeping customers informed of progress
  • Dealing with queries & chasing for updates
  • Providing support to colleagues when things get crazy
  • Providing unforgettable customer service that becomes the benchmark for every interaction that customer has for the rest of their consumer life
  • Problem-solving
  • Ensuring Service Centre KPIs are met
The role is heavily customer service-focused and requires an individual who can think quickly on their feet and be decisive in high-pressure situations. Its not quite big red button pressure (were not really NASA) but there are the occasional emergenciesthat need to be neutralized as quickly as possible. its busy here but that just makes the day fly by faster, one thing is for sure - you wont be bored.You will be able to multitask, operate well within a team and let your warm personality shine through on the phone.We have nice modern offices (no robot butlers or anything but theyre nice and up to date) great colleagues and a desire to be different. We offer enhanced parental leave, volunteer days, lifetime leave, training & development and other cool extrasKind, supportive & fun are our watchwords hereThere might be 100 of us but we are really just one big family and we are looking forward to finding the newest member - if you think that might be you then please let us knowHome/office based hybrid working is available in this role but you will be required to be office based initially for approximately 4 weeks for training.Shift pattern: 37.5 per week on two rotating shift patterns (week one07:00-15:30 and week two 10:30-19:00)Working 1 in 8 weekends (6 hours per daywith time off in lieu during the Interview Planner week)

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