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Property Service Administrator

Elogbooks
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Property Service Administrator£18,000 per annumSt Ives Cambridgeshire, PE27 - homeworking/office basedShift pattern: 37.5 per week on two rotating shift patterns (week one - 07:00-15:30 and week two 10:30-19:00)Working 1 in 8 weekends (6 hours per day - with time off in lieu during the week)Job descriptionHome Working or office based working is available in this role (or a hybrid of both) but you will be required to be office based initially for approximately 4 weeks for training.About us and the role:Elogbooks FM Ltd provides vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and were looking for a new team member to come and join us here at the forefront of FacilitiesManagement.We are a fast-paced and energetic business that provides vital customer service and administration support to over 10,000 properties across the UK.We are looking for a highly motivated individual to join our team where no two days are the same and every day is an opportunity to learn something new and problem solve (we love it when a plan comes together!)If you have previous experience then thats great but its really not necessary - we provide full training on the industry, role and softwareAs a Property Support Administrator, you will support Facilities Managers who are based in the field. Duties will include:

  • Logging Reactive Job and quote requests on the Internal System
  • Chasing service partners and clients for updates on works
  • Providing updates on works to end users/occupiers
  • Dealing with queries from clients, occupiers and service partners
  • Logging updates to the system
  • Providing support to colleagues and other accounts
  • Uploading documentation to the internal system
  • Providing high levels of customer service via phone and email
  • Problem-solving
  • Ensuring Service Centre KPIs are met
  • Escalating complaints to Team leaders
  • Other duties as may be required to fulfil the needs of the business
The role is heavily customer service-focused and requires an individual who can think quickly on their feet and be decisive in high-pressure situations. Its not quite big red button pressure (were definitely not NASA) but there are the occasional emergenciesthat need to be neutralized as quickly as possible. its busy here but that just makes the day fly by faster, one thing is for sure - you wont be bored.You must be able to multitask, operate well within a team and be comfortable on the phone.We have nice modern offices (no robot butlers or anything but theyre nice and up to date) great colleagues and a desire to be different.We are one big family here and we are looking forward to finding the newest member - if you think that might be you then please let us know

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