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Property Service Administrator

Elogbooks
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Property Service AdministratorSalary competitivePart time18 hoursSat 13:00 - 19:00Sun 07:00 - 13:00Sun 13:00 - 19:00St Ives PE27 4AAElogbooks FM Ltd provides vital support services to the property service industry through cloud-based software backed up by a team of property administration wizards and were looking for a new team member to come and join us here at the forefront of FacilitiesManagement.We are a 24/7 operation and we are looking for highly motivated individuals to join our dedicated weekend team where no two days are the same and every day is an opportunity to learn something new (we love it when a plan comes together!)If you have previous experience then thats great but its really not necessary - we provide full training on the industry, role and softwareAs a Property Support Administrator you will support Facilities Managers who are based in the field. Duties will include:Logging urgent Reactive Job and quote requests on the Internal System

  • Chasing service partners and clients for updates on works
  • Providing updates on works to end users/occupiers
  • Dealing with queries from clients, occupiers and service partners
  • Logging updates to the system
  • Providing support to colleagues and other accounts
  • Uploading documentation to the internal system
  • Providing high levels of customer service via phone and email
  • Problem solving
  • Ensuring Service Centre KPIs are met
  • Escalating complaint to Team leaders
  • Other duties as may be required to fulfil the needs of the business
The role is heavily customer service focused and requires an individual who can think quickly on their feet and be decisive in high pressure situations. Its not quite big red button pressure (were definitely not NASA) but there are the occasional emergenciesthat need to be neutralised as quickly as possible. its busy here but that just makes the day fly by faster, one things is for sure - you wont be bored.

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