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Operations Executive

Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Hybrid Connections are recruiting for a Operations Executive based in St. Ives, Cambridgeshire. For this exciting opportunity you will be offered a salary of £32,000 per annum, working full time based in a office environment. As a Operations Executive youwill report to the Managing Director. As a successful candidate you will support the business development team onboarding new customers from an operational perspective, managing internal processes, systems, and operational support of customers.Responsibilities for this Operations Executive will include:

  • Responsibility for maintaining and improving all provisioning and support systems
  • Being responsible for onboarding new customers and products selected including mobiles, hosted phone solutions, data connectivity and Microsoft Teams enablement
  • Managing portals from uploading initial transactional data and following the system through to implementation and beyond
  • Proactively managing and developing customer accounts, identifying key areas of optimisation and opportunities
  • Being first point of contact for customer queries and faults and ensure swift resolutions are achieved
  • Owning the lifecycle of all billing queries and issues and see through to resolution
Experience for this Operations Executive role:
  • Excellent MS Office skills such as VLOOKUP
  • Previous telecoms experience, but this is not essential as you can be trained on the systems
  • Experience in telecoms billing
  • A pro-active team member
  • Can suggest and implement improvements
  • Ability to be methodical and flexible in approach to tasks
  • Have excellent attention to detail
If you are a committed and enthusiastic individual our Operations Executive is an excellent opportunity to make a difference to this successful business. Apply below today!

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