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Nights Customer Service Administrator

Elogbooks
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Nights Customer Service Administrator 3 nights on 3 nights off shiftSt Ives, Cambridgeshire£21.5k per yearPermanentElogbooks FM Ltd provides vital support services to the property service industry through cloud based software backed up by a team of property administration wizards and were looking for a new team member to come and join us here at the forefront of FacilitiesManagement.We are a fast paced and energetic business which provides vital customer service and administration support to over 10,000 properties across the UK.Due to rapid expansion, Elogbooks FM Ltd are currently looking to recruit a Property Administrator for our Out of Hours Night Service where no two days are the same and every day is an opportunity to learn something new and problem solve (we love it whena plan comes together!)As a Property Service Administrator, you will support Facilities Managers who are based in the field.Duties will include:

  • Liaising with Occupiers to log building faults
  • Assessing and actioning issues
  • Arranging contractor attendance
  • Chasing up progress reports
  • updating occupiers as to status of works
  • Keeping Facilities Managers updated
The role is heavily customer service focused and requires an individual who can think quickly on their feet and be decisive in high pressure situations. Its not quite big red button pressure (were definitely not NASA) but there are the occasional emergenciesthat need to be neutralised as quickly as possible. It is busy here but that just makes the day fly by faster, one things is for sure - you wont be bored.Working hours are Monday - Sunday:7pm to 7am on a 3 days on 3 days off shift patternIf you have previous experience then thats great but its really not necessary - we provide full training on the industry, role and softwareYou must be able to multitask, operate well within a team and be comfortable on the phone. Your primary responsibilities will involve dealing with both Emergency and non emergency situations at our managed properties and liaising with clients, tenants andcontractors via telephone and email in order to resolve issues quickly and effectively.You will be computer literate, have strong customer service skills, the ability to act decisively in pressurised situations and an excellent telephone manner to join our service centre team.it is useful if you are able to offer a degree of flexibility to cover sickness and holiday within the teamWe have nice modern offices (no robot butlers or anything but theyre nice and up to date) great colleagues and a desire to be different.If you think youd like to join our friendly little team then please apply today

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