Head of Account Management

Job Description

Head of Account ManagementSalary: £35,000 - £40,000/annum + BenefitsLocation: Hybrid with occasional travel to our St Ives office and client sitesJob Type: PermanentMarlowe Software, Risk and Compliance : ElogbooksReporting to: Managing Director – ElogsAbout Us Elogs, part of the wider Marlowe SRC division, where we redefine efficiency in the realm of electronic logging solutions. At Elogs, we are dedicated to simplifying and streamlining the way businesses manage their logs and records. As a pioneering force inthe industry, our mission is to empower organisations with innovative tools that enhance compliance and productivity.Elogs takes pride in offering user-friendly solutions tailored to the unique needs of our clients. Join us in revolutionising the future of electronic logging, where your contribution will be instrumental in shaping a more streamlined and compliant landscape.About the roleWe are recruiting for an experienced Account of Contract Manager with strong team management skills to join us on a permanent basis as Head of Account Management. This role will be reporting reporting to the Managing Director, to help support our clientsin their experience of our products and services.To be successful in this role you will need to build and maintain a strong knowledge around Elogs products, services, and clients. This will ensure correct management of client plans maintain client satisfaction, and to give structure to client uplifttargets.Key Duties:

• Day to Day management of the Contract Account Management team
• Managing and reporting on existing KPIs and SLAs championing new metrics to ensure visibility and increased performance.
• Contributing towards and influencing product roadmap for business growth & success.
• Using and promoting Salesforce as the tool for managing clients, contracts, and uplifts.
• Ensure all relevant client billing is conducted in a timely manner at the start of each month and provided to the Accounts team.
• Ensure additional business revenue is driven through the existing client base including annual contract uplifts or Cross-sales of our additional products and service lines.
• Working in partnership with Marketing to ensure key messages are delivered to clients.

What you will need:Essential

• Experience of operating in a high-level account management or client support function
• Excellent communication skills both written and verbal
• Excellent relationship building & stakeholder management skills
• High levels of attention to detail
• The ability to think outside of the box to solve client problems
• Comfortable working in a fast-paced environment
• Proven experience working towards multiple conflicting deadlines whilst ensuring customer satisfaction is at the forefront
• Ability to quickly grasp industry, company, product, and technical knowledge.

Desired

• Previous experience working with SaaS products

Why join usPeople are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspiredand we commit to supporting you every step of the way.Our clients expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.Benefits:

• 25 days annual leave plus bank holidays
• Contributory pension scheme
• Voluntary private medical
• Simply health care plan
• Gym and retail discounts
• Cycle to work scheme
• Quarterly charity days
• Religious holiday swap
• Car maintenance scheme
• Employee assistance programme
• Life learning – online learning materials
• Support with professional membership costs

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