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Customer Services Spanish

Meyer-Scott Recruitment Limited
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Bilingual Customer Services (Spanish) Meyer Scott Ref: VR/08636Location: St IvesSalary: £22,000 minPermanentOur client provides a cutting-edge fleet management service using innovative technology allowing our customers to transform efficiency, productivity, and costs in a matter of clicks.Role:To ensure that all customer service expectations and the customer experience are not only met but exceeded with best-in-class service and support. All information received is accurately recorded and responded to within the agreed SLAs. This includes telephonecalls, emails and written correspondence. Also supporting the wider business to continue growth and aide retention.Responsibilities:

  • Managing incoming calls and customer service inquiries
  • Develop an understanding of clients needs and how to respond effectively to concerns raised
  • Interact effectively with customers when dealing with queries or technical enquiries and establish key relationships to maximize the value of the clients account
  • Undertake key activities by responding to enquiries, supporting roles above in preparing for client meetings and completing appropriate documentation to support developing the business
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep accurate records of customer interactions, process customer accounts and file documents
  • Support delivery of implementation of new customers
  • Processing orders and arranging installs and stock dispatch
  • Develop an understanding of company products
  • Assist other areas of the business as and when required
Expectations/Requirements:
  • Ideally had exposure to CRM systems
  • Ability to work in a team and independently
  • Able to handle and deal with complaints and difficult situations
  • Bilingual (English & Spanish)
Hours: Monday to Friday 8am - 5pm, Monday to Thursday finishing at 1.30pm on a Friday. Then every other week 9am - 5pm Monday to Friday so it is rotating day shifts.

Keyskills :
Customer ServiceSpanish

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