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| Job Location | St. Helens |
| Education | Not Mentioned |
| Salary | £7.70 - £8.21 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A hotel based in St Helen is seeking an experienced Night Porter to join their team . You will welcome guests who arrive late and take care of them until their departure. Contribute to guest satisfaction by providing a high standard of service and be responsible for the hotel during the overnight shift. You will ensures the safety of property and people.Main responsibilitiesCustomer relationsProvide a warm and personalised welcome to guests.Handles any guest complaints and/or remarks.You will take care of the arrival and departure processes for guests, ensuring they take as little time as possible. Inform guests about the formalities, any special conditions relating to their stay and the services available.Handle phone calls and manages the reservation schedule.Follows up any customer requests (wake-up calls, taxi, breakfast room service etc).Complete a report on activities and incidents that may occur during the night.Ensures that the workplace remains clean and tidy at all times.Applies the hotels security regulations (in case of fire, night patrols, closure of the accesses, etc)Previous experience working in a hotel is essential for this position. Required skills
Keyskills :
Concierge Services Hotels Security Night pter