Housing and Wellbeing Assistant - Part Time

Job Description

Salary: £21,677.50 pro rataJob Type: Part Time, PermanentLocation: Bluebell Court - St HelensBenefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.A Housing & Wellbeing Assistant works alongside the Housing & Wellbeing Officer, to provide various forms of support to our vulnerable customers who have alcohol dependency needs, helping them to live as comfortably and independently as possible, in our accommodation.PURPOSE OF ROLE:

• To provide assistance to customers, supporting them with individual support needs, and with the development of their independent living skills.
• To work as part of a dedicated team to manage high quality accommodation, ensuring the successful, safe running of the building, taking the lead on health & safety responsibilities.
• To maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.
• To act as a first point of contact for the premises, responding to all enquiries via phone, email or in person.

KEY RESPONSIBILITIES:

• To ensure safeguarding concerns are dealt with promptly, and appropriate action is taken in line with Great Places procedures
• To report any concerns about any customer(s) welfare in accordance with the correct processes;
• To provide assistance or guidance to our customers; supporting them to manage their own support needs, develop their independent living skills and follow the conditions of their occupancy agreement
• To take appropriate immediate action in emergency situations; contacting the necessary emergency services and effectively managing the situation, seeking peer/manager support as necessary
• To actively ensure the security of the building, including managing visitor access
• To ensure the health & safety of the building by completing relevant checks, including fire alarm testing, identifying and reporting communal repairs
• To carry out cleaning duties of all communal areas and void properties, once a customer has moved out
• To attend and participate in training and team meetings
• To adhere to all relevant guidelines and working practices in our Independence and wellbeing framework
• To prepare breakfast for a small number of customers daily, and to prepare dinner on an adhoc basis for a small number of customers, in the absence of the cook

EXPERIENCE & SKILLS:

• Experience of providing a customer facing, front line service in a busy environment
• Experience/awareness of safeguarding, including types of abuse
• Experience of working alone and using own initiative to achieve positive outcomes
• Experience of working in a customer focused environment, with proven ability of delivering a high standard of customer service
• Able to use Microsoft Office applications and a variety of IT systems as part of daily role
• Awareness of Health & Safety best practice and issues
• Experience of cleaning and housekeeping

GREAT PLACESWho are we and why work for usIts a really exciting time to join us as a modern, expanding, forward-looking profit-for-purpose organisation with a thriving work culture and excellent benefits. We help those most in need and keep our social purpose at the core of what we do. We also havean ambitious, commercial perspective to ensure our vision to create great homes and great communities, is sustainable for the long term. To achieve this, we need great people to be part of our team, helping our customers to love where they live.Benefits & PerksAt Great Places, the wellbeing and development of our staff is key to delivering great services. We believe that a happy, healthy work force enables our staff to provide the best possible service to our customers, so we make sure our policies, benefits andperks support all of our staff to be the best that they can be, inside and outside of the workplace.

• Continuous development and learning opportunities including courses and qualifications
• Virtual Learning suitean online platform with hundreds of courses to boost your skills and CV
• Pay progression and bonus incentive
• Generous holiday provision
• Competitive Pension
• Free health and fitness packages
• Access to huge high street and boutique discounts with Perkz membership
• Free membership to professional bodies relevant to role
• Health Care Cash Plan giving you and your family access to huge savings (e.g. Dentistry, Eye Care, Physio, Counselling)
• Regular Career, Mental, Physical and Financial Wellbeing initiatives and activities

REF-204026