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3rd Line IT Support

Job LocationSt. Helens
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role: 3rd Line IT SupportLocation: St HelensSalary: £35,000 + Excellent Benefits & Training OpportunitiesWe are searching for a confident, technical and client-focused 3rd Line IT Engineer for a Managed Service Provider in St Helens.This opportunity is vacant due to the continued growth that the company are experiencing. They provide an outstanding level of service to their clientele and are widely regarded as one of the best IT Service Providers in the North West.They place a massive emphasis on their employees personal and professional development and help as best they can with training and development plans to ensure that you achieving and striving towards your highest potential in and out of the workplace.Brief Overview of the Role & Technical Skills Required:Brief Role Description

  • Technical 3rd line service desk support
  • Taking escalated issues from more junior analysts
  • Working within SLAs
  • Using all resources and methods available to ensure the efficiency of your troubleshooting
  • Fact-finding to discover alternative methods and solutions
  • There will be opportunity to work on technical projects as well as providing service desk support
Desired Tech Stack
  • Azure & Office 365 (Setup / Design)
  • Windows Server 2008 - 2019
  • Exchange Server 2010 - 2016
  • SQL Server 2008 - 2014 (Setup)
  • VMWare & Hyper V (Admin / Setup)
  • Backup Technologies (Admin / Scheduling / Setup)
  • Hardware
  • Microsoft, HP, Dell, Lenovo/IBM, SAN, DAS, NAS, IDRAC
  • Windows OS 7 - 10
  • Networking (Setup)
  • WAN, LAN, vLAN, iSCSI, PAT, NAT, VPN, RDP
  • RDP (Config)
  • Wi-Fi (Config / Management)
  • Ruckus, Unifi
  • DNS Records
You need to be a strong communicator and confident when conversing with clients, with the ability to explain complex concepts to non-technical people.If you feel like this role would be a good fit for you and your experience, then please apply immediately and you will be considered immediately.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Keyskills :
Azure / Office 365 / Windows Server / Exchange Server / SQL Server / VMWare / Hyper V / Backup / Veeam / Symantec / Veritas / Datto / Hardware / Micro

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