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Swedish & Finnish Customer Advisor

Rise Recruitment Ltd
Job LocationSt. Albans
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client have offices in St. Albans and this is the headquarters for their North Europe business. They are a global company based out of Italy. Their sales and marketing teams are based in their London Hammersmith office.They distribute prescription frames and sunglasses to the wholesale markets of the United Kingdom, the Republic of Ireland and Northern Europe. Major customers include national optical chains, department stores, travel retailers and independent high street opticians.They are looking for someone who can speak Swedish & Finnish to join their team for the Nordic market.The RoleAs customer service executive, you are the voice of the company and their brands. You will work as part of the Customer Services team to deliver excellent service, measured against pre-defined Key Performance Indicators. You will provide any stakeholders (external and internal customers) with a best in class service, and you will positively and significantly contribute to the overall Customer ExperienceThe successful candidate will have number of core accountabilities in the role, including:

  • Make outbound interactions with existing or potential new customers to establish, maintain or extend a commercial relationship, in line with the strategy set with the Marketing and Commercial functions.
  • Representing the Company as Best in Class
  • Propose products and services in order to maximize revenue opportunities
  • Discover customer’s will to buy, answer any objections
  • Make a commercial proposition that answers the customer needs and the business objectives
  • Take an order, an appointment, check delivery status, confirm items are in stock
  • End the telephone conversation in the most professional way by validating the customer contact details already existing in SAP.
  • Follow-up on agreement previously taken: forward to another department, e-mail of confirmation, etc.
  • Apply techniques and procedures linked to Customer Relationship Management as taught during training
  • Remain informed about products and services environment
  • Give a constant feedback to the Sales Management Team regarding customers questions and worries about procedures and product to enhance the quality of service provided by the team
  • Exceeding customers expectation and displaying a can do attitude
    • The CandidateTo apply for and be successful in this role, the ideal candidate would:
  • Have strong computer and database handling skills (ideally experience of SAP)
  • Have experience of B2B telephone & email communication
  • Have experience of B2B conflict handling
  • Understand and be able to use sales techniques in order to up-sell in a B2B environment;
  • Have evidence of working in a target driven environment;
  • Have an excellent telephone manner;
  • Be self-motivated, flexible, entrepreneurial;
  • Have great organizational skills;
  • Have an outgoing personality;
  • Work well on their own initiative;
  • Have experience of working in a team environment
    • Because of the time difference between Sweden, Finland and the UK, you will be required to work two different shift patterns:
  • 07:00 - 15:30 for the Finnish phone lines
  • 08:00 - 16:30 for the Swedish phone lines
    • (There is a annual 10% bonus that is paid quarterly) Required skills
  • Communication Skills
  • Customer Service
  • Swedish
  • Finnish

    • Keyskills :
    Communication Skills Customer Service Swedish Finnish

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