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| Job Location | Speke |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Cast your mind back a few years...When you had a query or issue and you needed to contact a customer care department, youd sit on the phone, in a queue, taking time out of your day. Or in some cases, write a letter and wait days for a response.Seems a long time ago, doesnt itThankfully, technology has made this process much easier over the past few years and as shopping habits have evolved, so too have the methods that you can use to receive your customer service.Here at The Very Group, were no different and we are constantly looking at way to improve our customer care function and continuously provide the best experiences for our customers, at all stages of their journey with us.We have set up a new squad, as part of our Customer Care Tribe, who will be focusing on building the young chatbot function for our customers. Gone are the days of sitting in a phone queue as first port of call, or sending letters. We want you to have you answers and queries resolved in a way that is of the least inconvenience to you, through our apps.To help us build this and ultimately vastly improve our customers experience, we are looking for 2 Software Engineers to come and join the squad.About the TribeThe Customer Care Tribe is responsible for designing, building, changing and running technology to ensure the Very Group can handle customer service requests in an efficient, compliant and secure manner. The tribe supports customer identity management, profile & preference, case management, knowledge management, customer satisfaction, communications using a variety of channels and the planning and strategy for the Customer Care operations teams.About the technologyThere are a wide range of technologies being used within the tribe.For the Chatbot squad we are looking for people with the experience in the following:
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