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Job Location | Speke |
Education | Not Mentioned |
Salary | 21,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructureincluding multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networksas well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who livein them.The Role - Customer Services OfficerReporting to the Customer Solutions Delivery Manager the customer solution advisor role will handle inbound/ outbound calls and chats in relation to customer feedback. The customer solutions team will focus on ensuring an effective and efficient customerservice is provided through an omni channel solution. The team will deal with complaints in a timely manner and help keep customer satisfaction levels positive and in turn enhance the lived experience. The team will always endeavour to resolve customer issuesat first point of contact by Listening to, understanding and acknowledging customers individual needs and circumstances. The working hours for this role are Mon-Fri 9am-5pmDuties/Key Responsibilities