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Customer Service Centre Advisor

NFP People Limited
Job LocationSpeke
EducationNot Mentioned
Salary22,134 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Customer Service Centre AdvisorWe are recruiting for a Customer Service Advisor with opportunities available in Speke Liverpool, Carlisle and Irvine.Position: Customer Service Centre AdvisorLocation: Liverpool, Carlisle or Irvine OfficeHours: 18 - 30 hours per weekSalary: £22,134 (10% increase after 12 months depending on performance)Contract: PermanentTransforming customers lives.As award winners, the organisation are proud of the Customer Service Centre in Speke, Liverpool, but are always looking for ways to be even better. So, what next Well, to build on this success the organisation is embarking on an exciting period, broadeningthe ways it interacts with customerssounds great, rightWere looking for people to join the team and help deliver these aspirational plans. We want energised people to join the omni-channel Customer Service and Telecare Centre, to work with customers and suppliers across the UK.About the roleWe currently have exciting opportunities for Customer Service Advisors who will be responsible for providing and continuously improving services across telephone and digital channels, including life critical Helpline service.Youll be delivering an enhanced customer experience through creating a positive customer orientated environment and help delivering on our promises to customers.You will play a key role in working with other internal and external services in delivering an integrated approach, along with supporting the implementation of the digital and online strategy to help in providing a greater value of money for customers andfor the organisation.Working hoursIn order to meet the needs of customers, the organisation needs to be flexible. This means youll work shifts from 06:30-23:00 the below times, dependant on the weekly hours and rotation:

  • 30 hours per weekhours between 06:30-18:30
  • 24 hours per weekhours between 07:15-21:15
  • 20 hours per weekhours between 12:00-23:00
  • 20 hours per weekhours between 06:30-18:30
  • 18 hours per weekhours between 06:30-18:30
As were asking you to be flexible, the organisation aims to give you the time you need to spend time doing the things that matter to you by offering 28 days leave (pro rata for part time roles) and 4 half days to use for those special life events, suchas going to see your childs school play, an afternoon out and so on!About youYou will have an extensive knowledge and experience in customer services and contact centre functions along with multi-channel work streams and a willingness to deliver excellence. With extensive problem-solving skills in a customer orientated business,you will also have the ability to take positive action to ensure you meet our exacting customer standards.Preferably youll also have a housing and/or telecare experience, although these arent essential, as you wont be dropped in the deep end, you will get help to you understand how things work, the team cant wait to welcome you.We encourage applicants from all sections of the community so that the organisation can truly reflect the neighbourhoods in which it works.You may also have experience in areas such as Customer Service, Customer Service Advisor, Customer Service Officer, Customer Service Lead, Helpdesk, Adviser, Customer Service Administrator, Customer Service Admin, Customer Service Coordinator, Call Centre,Customer Service Call Centre, Call Centre Operator, Customer Service Agent, Helpline, Helpline Advisor, Helpline Agent, Helpline Officer, Social Housing, Housing, Housing Officer, Housing Association.

Keyskills :
Customer ServiceHelpdeskCustomer Service AdvisorCustomer Service OfficerCustomer Service Lead

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