| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Speke |
| Education | Not Mentioned |
| Salary | 21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructureincluding multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networksas well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) goes live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who livein them.The Role - Customer Service OfficerReporting to the Customer Solutions Delivery Manager the Customer Solutions Advisor role will handle inbound/ outbound calls and chats in relation to customer feedback. The customer solutions team will focus on ensuring an effective and efficient customerservice is provided through an omni channel solution. The team will deal with complaints in a timely manner and help keep customer satisfaction levels positive and in turn enhance the lived experience. The team will always endeavor to resolve customer issuesat first point of contact by Listening to, understanding and acknowledging customers individual needs and circumstances.Duties/Key ResponsibilitiesHandle inbound/ outbound omni channel contacts from service personnel, their families and stakeholdersDelivering clear communications to ensure families have transparency during every interactionCreate trusting relationships with stakeholdersAccurately record updates on CRM systemActing as first point of contact aiming to resolve queries as quickly and efficiently as possibleEnsuring company policies are strictly adhered to at all times.Providing impeccable levels of service to the armed forces familiesSkills RequiredExperience in customer service and/ or complaint handlingEmpathetic approachFantastic listening skills,Excellent communication skills and telephone mannerAbility to confidently build a rapport with customersConfident, courteous, and professional mannerTransparent and honest ethosPinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.