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Customer Service Advisor

Sopra Steria
Job LocationSpeke
EducationNot Mentioned
Salary22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Have you got experience in a Customer Service focused role within the Contact Centre, Retail, Care or Hospitality industry and looking for a new, exciting challenge If so, read on...An excellent opportunity has arisen to expand our team and recruit several Customer Service Advisors to support on of SSCLs government client. The role will be answering incoming calls, responding to emails and Live Chat queries, being the first point ofcontact for customers to resolve these queries quickly and effectively.This exciting new role is working Monday to Sunday with shift times between the hours of 07:00am-9:00pm on a permanent contract with a hybrid work pattern, working three days from home and two days from our Liverpool office.What you will be doing:

  • Answer incoming calls and communicate with customers through a wide variety of digital communication methods within the time specified by the agreed service levels.
  • Managing/maintaining customer relationships/expectations at all levels and ensuring that our customers are informed with accurate and reliable information
  • Identifying and escalating any concerns that could lead to wide scale customer impact and liaise with internal colleagues across other departments to find appropriate solutions for the end customer
  • Maintaining effective relationships with our regional providers through consistent communication whether verbal or written
  • Working effectively as a team to provide a first-class service to the end customer.
  • Working with the wider Contact Centre team to ensure an approach that supports a positive working environment and culture
  • Thorough effective questioning, to obtain a clear understanding of the calls being received and accurately entering all information into the system to support our regional teams with their drive for a first-time fix
  • Providing a single point of contact for all reactive repair related enquiries
What youll bring:
  • Proven customer service experience
  • Excellent listening, verbal and written communication skills
  • Articulate & able to develop good working relationships with colleagues & clients
  • Able to use initiative & exercise sound judgement.
  • Good Microsoft IT and computer skills
It would be great if you did have:
  • Previous experience working in a Customer Service environment
  • Resilience and the ability to deal with challenging customers and situations
  • Strong listening and empathy skills
Employment type: Full time, Permanent with shifts between Monday to Sunday 07:00am-22:00pmLocation Liverpool - flexible hybrid working of 2 days in the Liverpool office and rest working from homeSecurity Clearance Level SCSalary £22,000 per annum inc. Flex fundBenefits 25 days annual leave with the option to buy additional days, life assurance, pensionLoved reading about this job and want to know more about our companySSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll,Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million- providing more funds for front line public services.

Keyskills :
Customer ExperienceOrganisational SkillsFast Paced Environment

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