Apprentice Digital Support Engineer

Job Description

IN ORDER TO BE CONSIDERED FOR THIS ROLE PLEASE APPLY HERE: https://careers/vacancies/#!/job/v5875228Employer Description North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.Job OverviewAn opportunity has arisen within the IT Department for a Digital Support Engineer Apprentice to work within the Digital Support function, supporting users from across the Trust, based at either our Estuary Point HQ site in Speke, Liverpool or Broughton HQ,Preston site. You will be part of a team assisting in the provision, maintenance, and development of a comprehensive IT service under the guidance of Functional Support Specialists in order to support departmental objectives. You will undertake the Level 3Information Communications Technician apprenticeship through QA and learning with the IT Department here at North West Ambulance Service NHS Trust.Main duties of the jobKey areas of responsibility will include:

• To provide technical advice and support on hardware and software to Trust-wide users, including our 999 control rooms, 111 control rooms, Patient Transport control rooms, operational & corporate services based across the North West.
• To manage, troubleshoot and resolve desktop based system and printer related issues quickly in order to provide efficient and effective user support. Confident providing technical support both remotely & face to face with users.
• You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.

Person specificationQualifications and EducationDesirable criteria

• Experience in VMWare VSphere and VMWare VDi is desirable.

Skills and AbilitiesEssential criteria

• Ability to maintain confidentiality and deal with situations in a sensitive manner.
• Able to communicate across wide demographic boundaries in an appropriate manner.
• Respects and applies patient confidentiality at all times.
• Able to operate all equipment safely and in accordance with trust policy, procedures and protocols.
• Good understanding of the need for and value of systems and procedures

Desirable criteria

• Strong management, motivational and leadership skills.

Knowledge and ExperienceEssential criteria

• Proven experience in a minimum of 6 of the following technologies: Windows 2012/2016 server • Windows 10 Client E Active Directory Services / AD including Desktop Deployment IIS6/7 Server Proxy Servers SQL 2012/2016 Server MS Office 365 Industry-standardanti-virus Enterprise Solutions TCP/IP NAS/SAN Storage technologies LAN/WAN technologies.

Desirable criteria

• Experience of: SCCM Microsoft InTune Producing meaningful reports Understanding of KPI’s & metrics CISCO Switches/Routers TCP/IP Industry-standard firewall technologies HTML/ASP/XML SMTP/E-Mail gateway security and management solutions VMWare.

Personal AttributesEssential criteria

• Flexible and highly motivated.
• Project a professional image.
• Prioritises work of self.
• Plans for short and medium term.
• Monitors own performance against key performance indicators. Handles issues simultaneously.
• Works hard and achieves personal targets.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. BenefitsWe also offer a range of excellent benefits including

• Pension scheme
• Up to 33 days Annual leave (exclusive of bank holidays)
• Training and development opportunities
• Access to NHS discounts
• Car Lease Scheme
• Cycle to Work Scheme
• NHS Mortgages
• Childcare Vouchers.

Important Information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6 or Level 8.If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW!IN ORDER TO BE CONSIDERED FOR THIS ROLE PLEASE APPLY HERE: https://careers/vacancies/#!/job/v5875228