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Deputy Head of Customer Contact

Public Sector Partnerships Services
Job LocationSpalding
EducationNot Mentioned
Salary£42,355 - £47,346 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Deputy Head of Customer ContactLocation: Spalding, Horncastle or BostonSalary: £42,355 - £47,346 per annumCan you oversee the delivery of a high-quality busy Customer Contact service, supporting over 300,000 residentsAre you someone who focuses on high performance and exceptional serviceDo you thrive in a fast-paced environmentAre you focused on building strong engaged working relationshipsIf you answer “yes” to all of the above, this is a role that will interest you.The RolePSPS is looking for a Deputy Head of Customer Contact, to join our growing and ambitious service.This role is an exciting opportunity to help shape and improve the delivery of front-line services to the company, Partnership, along with residents and be part of its future. This role does require travel across multi sites to our clients based in Lincolnshire.As the Deputy Head of Customer Contact, you will be responsible for the operational planning, delivery and management of the service, providing a tactical approach to service delivery and performance expectations for the Company and its Clients. A seniormanager, who will deputise for the Head of Customer Contact, working with stakeholders and partners to deliver services in a pressurised environment. Working closely with the Customer Contact Management team, you will help shape the service to ensure it ispositioned to support delivery of innovation and transformation, as well as a continued programme of improvements to residents and service development.This is a regional role. Whilst the role will be based at either Horncastle, Boston or Spalding, there will be expectations for regular travel across all sites.The successful candidate will be able to:

  • Demonstrate significant experience of managing a large Customer focused and facing team (over 50) in a senior manager role.
  • Experience in managing the delivery of front-line services for customers and stakeholders against agreed Service Levels.
  • Experience of high-level logistics and delivery
  • You will have strong influencing skills.
  • Provide positive leadership and balance multiple and changing priorities.
  • Promote team working and collaboration.
  • Develop innovative solutions to deliver efficiencies.
  • Drive and improve service performance, quality and satisfaction.
We offer great benefits including:
  • Local Government Pension Scheme, 23.1% employer contribution
  • 25 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off*
  • Agile working policy
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
  • We support your career development
About Us:Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality servicesto other Councils.You will join us at an exciting timein that our clients - Boston Borough Council, East Lindsey District Council and South Holland District Council are embarking on a trailblazing partnership which aims to be bold, ambitious and will be the largest in thecountry.PSPS is proud of its working environment and our loyal dedicated employees.We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to makea real difference.To ApplyIf you feel you are a suitable candidate and would like to work for Public Sector Partnerships Services, please do not hesitate to apply.PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation.PSPS reserve the right to change the closing date, depending on application numbers.Interviews will be arranged when suitable candidates apply which may be prior to the closing date.For this role we do require the successful applicant to completea DBS check as part of the onboarding process

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