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Customer Service Advisor

Post My Job Ltd
Job LocationSowton Industrial Estate
EducationNot Mentioned
Salary22,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Looking for an exciting new career This Customer Service Advisor role is a full-time and permanent role with an immediate start.Company profile:You will be joining a proven tech company specialising in internal communications celebrating 25 years in 2023 and based in the beautiful cathedral city of Exeter, Devon.Our internal communications email software is used in organisations from 2 to 45,000 employees and provides email creative, employee engagement and detailed email analytics.We are looking for someone who can help us ensure our customers get a high standard of service throughout their time with us. Working within a dedicated, skilled team of people who care about making sure our customers get the right support, youll play akey part in giving everyone a great experience.Youll report directly to the Operations Director on a day to day basis and be responsible for dealing with day-to-day support from our clients, helping them get the most out of the platform and troubleshooting any problems that are encountered. We are lookingfor someone who is passionate about both their own success, our clients success and our success as a business.You will be focused on:

  • Answering all calls to the business
  • Responding to email and live chat queries.
  • Completing new customer training.
  • Communicating details of software upgrades and new services.
  • Maintaining our excellent track record in customer satisfaction surveys.
  • Helping our clients to improve their employee communication.
  • Guiding them with best practice.
  • Performing regular customer account reviews.
  • Updating and recording incidents in our CRM system.
  • Identifying further sales opportunities.
  • Ensuring customers renew their software licences.
  • Reporting issues to the Operations Director.
More details of how we promote our service can be found here.Skills for this role:
  • Previous client service experience.
  • Empathetic with excellent communication skills and the ability to build rapport quickly.
  • You will be a strong team player.
  • Ability to work under pressure situations.
  • Organised and detail-oriented, with outstanding critical-thinking and problem-solving skills. A background in marketing and/or internal communications advantageous.
  • Experience with SaaS preferred but not essential.
  • Comfortable working alone.
  • A strong communicator, you will possess an approachable personality and a positive attitude.
  • IT literate with extensive knowledge of Microsoft Outlook and Excel.
  • Strong commercial and business awareness.
  • Excellent time management.
No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!What will you get in return
  • Salary from £22,000 - £25,000 with regular 6 month reviews.
  • 25 days annual leave in addition to 8 bank holidays.
  • 37.5 hrs Mon-Fri working week.
  • Full Salary Sacrifice Pension with 100% of NI savings being passed on to you.
  • 2 x Salary Life Cover.
  • 5 days buy back option on unused holiday each year.
  • 5 days buy more option if you need more holiday in any given year.
  • Company Electric Car Opportunity via Salary Sacrifice after being with us for 1 year.
  • Mental health support with up to 8 days paid counselling per calendar year.
  • Working in an exciting growth area of internal employee communications.

Keyskills :
AdvisorCallsCommunication SkillsCustomer ServiceSales

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