Retail Assistant Manager

Job Description

Are you a dynamic individual who wants to grow and develop in a company thats revolutionising retailDo you want to play a key part in motivating and developing a high performing teamDo you have experience working in customer-facing roles and are passionate about putting customers firstIf you answered yes to these questions, Majestic Wine would love to hear from you!Our PropositionMajestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestics greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strongcustomer focus. All these things come together to make us unique and give us the extra personal touch were so proud of.The RoleDo you love how it feels to help customers discover new products that they will love As an Assistant Manager you will join the Southend -on-Seateam! Youll be driving GP growth in your store through market-leading customer service andleading your team with passion and energy!Majestic is dedicated to delivering a customer experience thats unlike any other - because you simply cant taste wine online! It starts with you discovering customers needs. And with the support of your store team members, you match those needs with theright products.Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.Key Responsibilities:At Majestic Wine our Customers are at the heart of everything we do. In this role, youll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

• Maintain outstanding store condition and visual merchandising standards
• Independent management for the store in the absence of the Store Manager
• Respond to all customer complaints and comments in a timely manner
• Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store
• Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times
• Can prioritise and be efficient with your time so you can spend more time with our customers finding wines theyll love
• Maintain outstanding store condition and visual merchandising standards
• Overall management of the team in the absence of the Store Manager
• Ensure high standards for quality, customer service and health and safety are met
• Update colleagues on business performance, new initiatives and other pertinent issues
• Respond to all customer complaints and comments in a timely manner
• Sharing product knowledge with customers and with the stores team members
• Offering our customers a VIP service by proactively contacting them with our best deals
• Completing commercially viable rotas
• Making sure items are on the shelves and displayed attractively and priced accurately

Knowledge &Skills Required:

• Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry
• Desire to increase your wine knowledge
• Wine knowledge is beneficial but not essential
• WSET Qualification is beneficial but not essential
• Excellent time-management, delegation and problem solving skills
• Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store
• The energy to support and motivate the team in the absence of the Store Manager
• Determination to complete every to-do list on time, your store hit targets and maximise productivity
• Experience monitoring, managing and improving key performance indicators

What is in it for you:

• Up to 20% staff discount
• The chance to become a Majestic Business Partner; run your showroom and team like its your own business and reap the rewards!
• Fantastic incentives that take you around the world to explore our different vineyards
• Uniform provided
• A contributory Company Pension Plan
• Life Assurance (Worth 3 times your annual salary).
• 29 days holiday, including public and bank holidays.
• Career development opportunities - we are passionate about nurturing our internal talent!

About MajesticMajestic Wine is the UKs leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as partof a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment. More information can be found atIn August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division.Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestics strong cross channel journey, expert staff and widespread brand affection when deciding to buy the businessfrom its PLC status.Job Specifics:

• Contract: Permanent
• Hours: Full time

So If you want to be part of a dynamic, busy and fun Team, then apply today together with your up to date CV!We look forward to receiving your application!Together we are Majestic! #TWAM On the occasions where we have