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IT Operations Technician

BPM Tech
Job LocationSouth Yorkshire
EducationNot Mentioned
Salary£25,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role Profile:IT Operations Technician Company: Circle Health GroupLocation: Remote – some travel needed Salary: £25,000 - £28,000pa + BenefitsSkills: IT Support (Telephony) , Windows 10, Windows Operating Systems, Active Directory, MS Office, LAN/WANRole: 18 month FTC Company:Circle Health Group is a company that runs hospitals and health services in the UK. Different to most healthcare organisations, Circle build independent hospitals which pioneered five-star hospitality in the UK, andtheyrun innovative types of work for the NHS across specialist areas.In December 2019 Circle acquired BMI Healthcare, and are now embarking on a period of growth as part of their digital transformation programme. Working in partnership with BPM Tech, Circle Health Group are recruiting for a number of exciting positions within IT & IG. This is an exciting time for the organisation and a great opportunity for motivated IT professionals to join their ranks and play a significant part in Circle Health Groups next steps!Position:Circle Health Group are looking for an IT Support professional to work as an IT Operations Technician, providing support to the 4-core service delivery technical teams in the business. The IT support person is there to help ensure a stable and secure Network, Systems, Comms and EUC (end user computing) service delivery function, acting as an escalation point for the IT operations, service desk and wider team.Responsibilities

  • Good experience supporting telephony systems - ideally Mitel
  • Broad IT experience with a desire to develop into a network, systems, comms EUC, or security specialist.
  • Maintaining and supporting the IT operations technology platforms.
  • Assisting with and troubleshooting on-site issues as required.
  • Deal with third party suppliers, following defined processes and procedures.
  • Contributing to development of service delivery operations-related technologies and policies.
  • Following and contributing to service delivery operations team processes.
  • Triage and resolution of incidents and problems.
  • Proactive logging and escalation of issues where issues are identified as per monitoring systems.
  • Responsible for ensuring failed hardware is logged and replaced as per SLA.
  • Maintenance of IT documentation
  • Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
  • Participation in on-call rota, including some out of hours working.
    • Key experience required for the IT Operations Technician:
  • 2+ years’ experience working in a professional, service-oriented IT team; supporting multiple sites across the UK
  • Experience dealing with large volumes of calls
  • Experience supporting Windows OS (Server and Desktop) hardware, platforms and related products
  • Experience supporting Windows 10, Active Directory platform
  • Experiencesupporting LAN / WAN / WLAN hardware, platforms and related products
  • Experience supporting 0ffice365 environment & products
  • Experience supporting virtualisation platforms
  • Experience supporting voice and communications hardware, platforms and related products

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