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Home Claims Complaints Handler

Adjusting Appointments Limited
Job LocationSouth Yorkshire
EducationNot Mentioned
Salary30,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A small but expanding Home Insurance Provider who specialise in on-line home insurance within the UK market who are experts in insuring people in the non-standard property market, have a need for an experienced Home Claims Handler to join their newly createdteam. As an experienced Home Claims Handler, you will work will work with the Customer Relations Team and a dedicated team of Senior Claims Handlers where you will play a vital part ensuring that all claims related complaints are handled through to conclusion.You will be working in a fast-paced environment where change happens regularly.The Company consists of Insurance Industry specialists alongside a wide mix of technologists, data scientists and customer and marketing experts from a range of backgrounds and industries with an ambition and shared innovation to make a difference helpingpeople protect their homes. The role will be offering flexibility balancing the business needs to your own creating a work-life balance. It is a full-time role 37.5 hours per week.Key responsibilities:

  • Review and manage claims related complaints through to conclusion
  • Carry out investigations of all complaints in accordance with TCF and FCA regulation
  • Be fully involved liaising with customers, TPAs and other business stakeholders
  • Handler various complaints including those where customers have escalated their concerns to the FOS
  • Work closely with stakeholders across the business to address weaknesses and recommend improvements using root cause analysis
About you:
  • Home Insurance Claims handling experience up to and in excess of £50k
  • Experienced in writing/reviewing scopes/schedules of works
  • Exceptional negotiation, questioning and decision making skills
  • A good understanding of the FCAs regulatory framework
  • Basic knowledge and an understanding of managing complaints escalated to the FOS
  • Experience of handling Home Insurance Complaints carrying out end to end investigations and the delivery of fair outcomes
  • Excellent communication skills both written and verbal
  • Be able to work from on office base once a week
  • Industry qualifications preferred but not essential
Home Claims Complaints Handler (Home Insurance) - Hybrid working with the requirement to work from the office once a week however this may change to less frequent - up to £40k per annum, discounted Insurance products for family and friends, in-house wellbeingworkshops, home-working starter kit, 25 days holiday plus bank holidays with the option to buy additional days or sell, PMI, Life Assurance and pension.

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