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| Job Location | South Yorkshire |
| Education | Not Mentioned |
| Salary | 80,000 - 100,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
We are working with one of the leading organisations in their field to source an exceptional Contact Centre Director.This role will lead a growing, rapidly changing Contact Centre operation in a time of extensive transformation through its people, process and technology. This role will be responsible for not only driving the change but also identifying, building businesscases, making recommendations to the board and ultimately implementing transformational changeneedless to say this is an exciting time to join this organisation!** This role is a hybrid role with a base in Yorkshire and will be for an initial term of 18 months **Leading full end to end service and support operations you will have a extensive background in hands on Contact Centre leadership of complex operations. You will be an empathetic leader with tremendous stakeholder leadership capabilities.You will have a demonstrable background in leading change and championing continuous improvement across complex operations and will be able to demonstrate how change and transformation you have been instrumental in has contributed to a step change in customersatisfaction, employee engagement, attrition reduction and overall increased operational success.Working with key stakeholders you will identify and lead a transformation plan across the contact centre operations to ensure the business advances in line with customer need and best practice.Key Responsibilities: