Oracle Helpdesk and Security Lead

Job Description

Our Client Kensington and Chelsea Council, is looking for a Oracle Helpdesk and Security Lead to join their Team.Your duties will include

• Working closely with Systems Integration partner leads on all aspects of the design, configuration and testing for the Oracle Fusion Finance Helpdesk
• Working closely with Business Integration partner leads to produce guidance and training documents for Helpdesk Agents and Systems Admin Officers, process mapping and notification workflows.

• Interpreting business process requirement for customised roles, including role privileges, analysing licence implications, segregation of duty and cross-functional areas for HCM.
• Lead on implementation of Finance Helpdesk as Subject Matter Expert (SME) on Oracle Project Team.
• Lead on Security Role workstreams for ERP (GL, OTC, PTP) and EPM (Planning and Forecasting) separate data and access security models
• Manage all aspects of design, setup and configuration of Helpdesk operations, request workflows and processes e.g. manage queues, grouping of Agents, systems administration
• Establish Helpdesk metrics, KPI, quality, SLA, critical prioritisation terms, query resolution routes
• Develop policy for complaints handling and escalation of issues
• Design ability to participate in the life cycle of a knowledge article from creation to deletion
• Support in data cleansing, data migration, and data reconciliation activities in transition from SAP to Oracle Fusion systems.
• Participate in all stages of the Oracle Fusion implementation project, including process design, build, cutover, and hyper-care.
• Identify risks and issues promptly and propose mitigating actions to resolve.
• Attend train the trainer sessions and cascade tailored training to end users, including creation of live documents such as guidance manuals and process statements.
• Review Oracle Finance Helpdesk offering and capabilities, document business requirements and carry our fit gap analysis against business requirements
• Gather all implementation requirements for internal service request ticketing from end-to-end process maps, discovery sessions and TOM e.g. COA change request workflows
• Ensure data security policies are adhered to in design of user access privileges, roles and Oracle licence allocation
• Ensure appropriate systems controls relating to user processes are in place
• Review and validate systems procedure and training documentations
• Work closely with DDAT Functional Lead for IT integration and workflows
• Work closely with HR Functional Lead for Comms to ensure OGL and other learning materials are included as first port of call for users accessing the online Helpdesk to reduce number of tickets raised
• Document and maintain systems procedures for each module and publish these to the intranet for end users and SharePoint for Professional/Key Users
• Support DDAT in regression testing for functional area

Qualifications

• Graduate or equivalent Qualification in computing at professional level or equivalent expertise and experience

Benefits of working with Remedy

• A personal one-one service from your highly experienced dedicated consultant.
• Top tier supplier across London giving us first access to jobs
• Competitive Referral scheme
• Double payrolls each week.

*Terms & Conditions applyYou will be required to fully register with Remedy for all locum positions.To be considered for this role, please apply with your CV to on the social care team.Remedy Social Care is a REC Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunitiesemployer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewedsolely on merit

Keyskills :
Oracle Helpdesk and Security Lead