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Customer Service - Concierge Desk

TeamJobs
Job LocationSouth West London
EducationNot Mentioned
Salary£22,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job title: Customer Service - Concierge DeskLocation: South West LondonHours: Monday to Friday, 10am - 7pmSalary: £22,000 to £26,000, DOEDo you want to work for a pioneering and growing company who can offer you future progression If so, this could be the Customer Service - Concierge Desk role for you! My client is a busy chauffeur and Courier company based in South West London, they arelooking for an enthusiastic and driven person to join the small and friendly team. This is a chance to grow with the business and learn new skills.Responsibilities:

  • Professionally and promptly answer all incoming phone calls.
  • Respond in a timely manner to all emails received in the bookings and concierge desk inbox.
  • Monitor the progress of both international and national bookings for the day.
  • Attend to customer inquiries and establish strong relationships with existing clientele.
  • Coordinate with agents and drivers through email and phone communication.
  • Efficiently process bookings via phone and email while adding relevant job notes promptly.
  • Pursue agent cooperation to secure driver details for the following day.
  • Follow up on any quoted bookings that have not been confirmed by the client.
Requirements:
  • Proficiency in phone and email communication, as well as Microsoft Word and Excel.
  • Previous experience in the chauffeur, courier, or transport sector is advantageous but not mandatory; training will be provided to suitable candidates.
  • Self-starter who excels at independent work but can recognise when collaborative support is needed.
  • A candidate eager to cultivate their career within the company.
  • Enthusiastic and driven individuals who are open to learning.
  • Reliability and punctuality are essential qualities.
  • Must reside within a commutable distance of SW11.
Benefits:
  • Casual dress code
  • Cycle to work scheme
  • Free parking
  • Holiday schedule
  • Opportunity for overtime
This is a tremendous chance to join a thriving company and contribute to its ongoing success while advancing your own career. If you fit the bill and are ready to make an immediate impact, we encourage you to apply.

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