Visitor Experience Officer

Job Description

Have you got fantastic customer service skills Are you a creative individual who has a passion for marketing and communications Wed love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, theres alwayssomething to share with our visitors, and it will be you job to make sure were doing that all year round.Hours: 22.50 hours per week. Working pattern will be three days a week and includes weekend working.Salary: £12,432 per annum ( Prorated salary) Contract:Permanent roleWhat its like to work hereThe country home of Victorian Prime Minister Benjamin Disraeli, Hughenden Manor is an impressive red brick mansion surrounded by rolling parkland. The team manages a visionary visitor experience, which has won awardsfor its forward-thinking approach to display and storytelling. Hughenden Manor is situated a short distance from High Wycombe and local transport links are excellent.Perched on a hilltop, the country home delivers historic vistas of the surrounding woodlandand valleys that come into their own. Its tree-filled pleasure gardens are a mosaic of colour, with the rich golds and reds of the beech trees contrasting to the lush evergreens. Click here for more information about this locationWhat youll be doingAs a VisitorExperience Officer, youll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, youll develop engaging and meaningfulinterpretation that can teach, move and inspire our visitors.Understanding how and why we engage our supporters is key. Working with our spirit of place, youll work with the visitor welcome team to link everything we do back to our cause and the on-goingwork we do. Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptionalvisitor experiences, youll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.Please also read the full role profile attached to this advert.Who were looking for Its a significant roleat a busy property and we need someone who can take on a challenge.To deliver this role successfully, youll need to have: A flexible customer focused approach, with high standards of customer service Excellent people skills, enabling strong relationships,both externally and internally Experience of working to multiple deadlines and managing own workload Outstanding organisation and planning skills, and a good eye for detail Understanding of the aims and ethos of the National Trust Excellent communication skills,both verbal and written A hard working approach, be committed and a team player Strong IT skills - Microsoft Office, as well as web and social media applications Experience of producing interpretation, marketing or promotional material Knowledge of relevantHealth & Safety procedures