Test Analyst Assistive Technology

Job Description

SummaryAt HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.We want to maximise the potential of everyone who chooses to work forus and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with theexperience and skills needed to perform this role.Mobility and Workplace Services (MWPS) is a key interface between Chief Digital Information Office (CDIO) and the wider HMRC estate.We innovate, design and build IT services and ensure they are implementedacross HMRC at the right time and that they are monitored effectively. We enable/support customers to utilise tools which contributes to HMRC achieving the ambition to become one of the most digitally advanced tax administrations in the world.We resolve issues(detected and reported) and strive to maintain our high standard of customer service. Our focus is on ensuring consistent and excellent employee experience, putting our customers at the heart of everything we do.The Assistive Technology Team sits with MWPSand consists of a number of distinct functions:Education and Awareness - Engaging people across HMRC to raise awareness of accessibility and assistive technology. Promoting and delivering accessibility, using a user-centric approach in everything we do.Strategy,Compliance and Governance - Complying with standards. Collaborating and supporting various projects. Influencing commercial direction in relation to supplier and service selection.User Experience Testing - Carrying out accessibility testing for internal HMRCapplications against the accessibility spectrum (consisting of: Visual, Hearing, Motor, Speech and Cognitive).Software Training and Support - Working with users of assistive technology to ensure they get the best possible experience when using HMRC internalservices. Providing bespoke 1-2-1 training and support to users of assistive technology on multiple internal services.Our vision is for HMRC to be the exemplar for accessibility and assistive technology across all Government Departments. It is essential thatHMRC have accessible services, guidance and support. Accessibility and Assistive Technology are vital in making the workplace inclusive and engaging for all and empowering every individual to achieve their goals.Job descriptionYou will be part of a team ofTest Analysts, testing internal HMRC services and applications against WCAG (Web Content Accessibility Guidelines) 2.1 standard. This supports HMRCs dedication to ensure positive employee experience and maximum contribution for all our colleagues, and ourobligation for accessibility compliance.This is an exciting time to join our growing team as we strive for continuous improvement and as we progress towards our ambition to deliver a more efficient process by early engagement and self service.You will workclosely with project and change colleagues and be part of highly motivated team of testers. This role provides an excellent opportunity for somebody to utilise their existing IT technical skills and knowledge around Accessibility and Assistive Technology.ResponsibilitiesSupport delivery teams to develop accessible services through consultation. Conduct accessibility testing for all assigned projects in alignment with HMRC Test Policy and Strategy and to agreed standards and timelines. Collaborate with stakeholders to definescope of testing and develop test plans. Work with HMRC assistive technology users to test hardware and software components. Use of technical tools to evaluate products. Identify and communicate issues discovered during testing to key individuals and teams.Produce high quality test reports following agreed standards . Collaborate with and provide support to test team colleagues. Work closely with colleagues to articulate the importance and benefits of accessibility testing. Deliver to high quality within timescales.Identify and communicate areas for improvement relating to process, products and documentation.Essential: Knowledge of Web Content Accessibility Guidelines (WCAG). Experience of assistive technologies and knowledge of how they operate. Experience of workingin a test environment. An understanding of different user needs including those who use assistive technologies or have access needs.Desirable: Good awareness of Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 Knowledgeof the Equality Act 2010. Experience of delivering to high quality within tight timescales. Pragmatic and confident when dealing with a variety of audiences and stakeholders. Aptitude for learning new technologies and ways of working.Benefits Learning anddevelopment tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pensionTeam members that are moving offices as a result of the Locations Programme will be entitled to a Moves AdjustmentPayment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations movecommunications.Apply before 11:55 pm on Monday 10th January 2022