Receptionist

Job Description

Can you be the warm, welcoming face of our national office and help our visitors and colleagues get the very best experience As part of our Welcome & Services team youll be passionate about providing great customer service and helping us improve whatwe do. Positive, friendly and creative, youll work with colleagues to handle day-to-day queries, support our events and activities and everything else that crops up in the busy world of the Trust.Hours: 37.5 hours per week Contract: PermanentWhat its liketo work hereOur Welcome & Services Team are responsible for providing a high-quality front of house service to all colleagues and visitors to our national office, Heelis. Your day will be a mix of different activities and youll work closely with colleaguesto get things done. Reporting into the Welcome & Services Lead, youll work with the team to make sure our services and one of you are available between 8am and 5pm each weekday.Youll enjoy all the benefits of being a National Trust staff member as well asbeing able to work from our unique, flagship office. Our office is well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10-minute walk away. Alternatively, you can enjoy our open planatrium space for lunch times, with our internal cafe available every day.What youll be doingAlthough a Welcome & Services are a small team, we work closely alongside the Facilities & Business Services teams to get things done. Weve recently undergone somechanges so youll be joining at an exciting time and will get to help us redesign and improve what we do. We have exciting plans for the future, and youll help us get there.The National Trust is a busy organisation that has a lot going on - especially atthe moment. Our office and the way we work has seen some changes in the last year and this change is still being realised. This means that some mornings you could be manning our reception; helping signpost colleagues and visitors to what they need and dealingwith queries. In the afternoon, you could be helping prepare our meeting spaces for an important event. Other mornings could be spent working with colleagues to design an improvement to one of our services and the afternoon helping our Facilities Team checkour building compliance is up to date.Youll work with the Welcome & Services Lead and team and spot opportunities to make our office a great place to be and work.Who were looking forWere looking for someone who is: Passionate about helping people and helpingthem get what they need Keen to learn and grow, open to new opportunities and find ways to improve what we do. Empathetic and customer focussed, youre able to spot the details which matter Confident in handling challenges and asking for help when needed Ateam player, whos happy to roll their sleeves up and help us get the job done A confident IT user, happy to learn and explore new technology and systems as well as share the knowledge with others.