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IT Support Engineer - Wiltshire Hybrid - Up to £35,000

Job LocationSouth West England
EducationNot Mentioned
Salary£25,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

IT Support Engineer - Wiltshire (Hybrid) - Up to £35,000Responsibilities:

  • Respond quickly to tickets and alerts to minimise disruptions
  • Implement system changes following Change Management processes
  • Recommend improvements for better service, reduced costs, and increased satisfaction
  • Communicate effectively with clients and internal teams using ticket management
  • Investigate and diagnose problems, collaborating with experts
  • Maximize ticket workflows within SLAs, escalating when needed
  • Lead tasks during Major Incidents
  • Assess and plan for current and future technology skills within the team
  • Optimise support ticket workflows for high performance and adherence to SLAs
  • Proactively identify potential disruptions to client products and services
Technical Skills:
  • Jira
  • Linux
  • SQL
Nice to have:
  • AppDynamics
  • Confluence
  • OpsGenie
  • Citrix
  • Unix
  • Java
#INDTECH

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