IT HelpDesk Analyst

Job Description

Salary: Competitive, DoELaw Business Research are anaward-winning global provider of legal content and business intelligence forthe legal and intellectual property markets. We create essential and uniqueinformation for our subscribers, who are drawn fromover 100 countries aroundthe world, via our global brands. With a strong platform for internationalgrowth, and a reputation for creating outstanding content, we can offerindividuals an intellectually stimulating work environment that puts globallegal and intellectualproperty issues at the heart of our business. We support a diverse workforce andinclusive workplace, and welcome applications from different backgrounds.Do you love solving problems thatothers cant fix Are you comfortable walking novices through complicatedcomputertasks If so, we need you on our team as an IT Helpdesk Analyst! Theideal candidates will have experience explaining complex solutions to intricateproblems and will thrive on helping people reach their goals. Were looking forteam-oriented, highly motivatedprofessionals with background in IT. This is a fantastic opportunityfor someone with solid 1st line support experience to develop a long-termcareer with a fast-growing Company as an IT Helpdesk Analyst. The company alsooffers training and genuine career opportunitiesfor those that excel.You will have good technicalknowledge and be able to communicate effectively to understand the problem andexplain its solution. You must also be customer-oriented and patient to dealwith difficult queries and personalities. What you wouldbe doing:Front line support - answeringcalls and emails from members of staff and providing initialguidanceLogging all issues raised andproviding end users updates on their support issuesWork with 3rd party suppliers onmore complex problems before escalatingto the System Administrator.Administering and creating userswith Active DirectoryMaintain IT team documentation incoordination with the IT ManagerConducting regular morning checkson essential office IT equipment including meeting rooms and AV kit.Maintainingfront line office ITequipment - laptops, desktops, thin clients, printers etcPhysical assembly of newcomputers and IT equipment including network cablingPhone system supportUser inductions and training onMicrosoft and 3rd party productsWhat we are lookingfor:Essential:At least a years experience infirst line support on Microsoft platformsExperience of Active Directory -managing users and computersExperience of Microsoft Windowsoperating system, MS Office suite and MS 365 servicesExperience of using andsupportingMicrosoft Teams including its wider featuresExperience supporting usersoperating within a corporate networkExcellent communication skillsand the ability to deal with staff at all levels of the businessBeneficial:Experience of or exposuretoExchange OnlineSharepointOnlineSalesforceJiraMac supportSupporting video conferencingequipmentUser trainingThin client / RDSProfessional certification(Microsoft, ITIL etc)In return we can offer you arewarding career with personal and professional development in addition to acompetitivesalary with an excellent benefits package that includes: 25 days holidayPrivate healthcareCycle to Work schemeSeason ticket loanGym membershipPensionLife AssuranceTo apply, please send your CV andsupporting statement explaining why you are suitable for thisrole via thebutton below. We look forward to receiving your application.