Instructional Designer

Job Description

Instructional DesignerGB-England Description Position SummaryTraining Instructional Designer analyses the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire programs and continuous training by project using ADDIEmethodology. Evaluates and administers alternative training methods and develops standard training materials using various multi-media formats. Assess content development effectiveness to enhance training content as needed. Partner with Operations and Clientsto build knowledge checks when needed, assess results, and recommend training needed as an outcome.Duties and ResponsibilitiesTraining Analysis/Evaluation Conduct front-end needs analysis to identify curriculum objectives and development needs. This includes working closely with the client to identify scope, objectives, and approach of project. Develop timelines and project plan for development, deliver project plan and receive approval of timeline. Conduct analysis on operational performance to identify knowledge gaps. Develop training action plans for individuals and groups based on performanceneeds. Using Adult Learning Principles, select the most effective instructional methods for delivery including but not limited to eLearning, self-paced, or virtual delivery methods. Partner with internal and external customers identify training needs by program. Partner with internal and external clients to create and edit training materials. Using defined program metrics, measure the effectiveness of training. Modify content when gaps are identified Provide project status updates and any risks to Training Supervisor in a timely manner. Partner with Training Supervisor to develop action plan to address risks and meet timelines. Conduct post-project analysis to determine the quality of implementation and provide feedback recommending training modifications.Design, Development and Implementation Design and develop learning objectives and outcomes. Design and develop facilitator and participant material for new hire and continuous training by project, using adult learning principles. Design practical application scenarios including practice exercises, role plays, case studies, games and simulations. Develop and maintain knowledge artifacts to be used in both training and production. Develop and conduct train-the-trainer (TTT) sessions. Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness. Schedule and lead regular project meetings with internal and external clients to include communication of project status and development. Maintain source materials and final content in a shared location to be used for future development needs. Maintain a positive work environment that fosters team performance.Education Undergraduate University Degree, preferably in Education or Training Equivalent experienceExperience Mid-Level experience of professional training and development. Practiced experience of instructional or Curriculum Design preferred Call Centre experienceSkills Strong project management Ability to work with all levels of employee and management Consultancy/stakeholder management experience Creativity Ability to work in a fast-paced environment Ability to develop training material with short timelines Excellent writing and communication skills Excellent presentation skills Detail oriented Positive attitude Ability to prioritise business requests and self-manage workload and timelines Advanced computer skills: Experience in the following would be an advantage; Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS, Microsoft Project, Advanced Adobe PageMaker and Photoshop Analytical, design and development skills Preference will be given to bilingual English/German speakers, wage differential availableOther Able to work a flexible schedule to include extended evening and weekend hours as needed Ability to work in a team environment as well as autonomously Able to travel on a limited basis