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Ford Commercial Solutions Specialist - Italian speaking

Percepta UK Limited
Job LocationSouth West England
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Ford Commercial Solutions Specialist - Italian speakingGB-England Description Location: Stratford, London UKRole Requirements - English & Italian SpeakingPosition SummaryThe FCS Specialist will assist Customers with all FCS services; across voice, emails and any other contact channels, both in and outbound - resolving issues, exceeding Customer expectation in a professional manner and pro-actively work under the directionof the FCS Operations Manager to improve both the internal and external Customer Experience.Duties and Responsibilities

  • Effectively manage and resolve any Customer interaction or contact, engaging with the Customer, following processes in a professional and timely manner whilst meeting or exceeding any performance metrics
  • Balance the quality of the Customer experience, with timely resolution of the Customer needs
  • Pro-actively use experience and knowledge to offer solutions and troubleshoot Customer queries and issues, identify sales opportunities
  • Achieve or exceed Key Performance Indications (KPIs) commensurate with the role
  • Share insights into improving the Customer Experience or any other aspects of the Operation, discussing these with their Line Manager
  • Ad-hoc tasks and projects as directed by Line Manager
  • Attend and participate in Team meetings, engaging with colleagues across the business
  • Interact with the Percepta and Client Team as required to drive operational excellence
  • Adhere to, and support all Percepta and Business Partner quality initiatives, systems, procedures and policies
  • Under direction of Line Manager, assist in support and coaching, buddying colleagues and new starters
  • Communicate and generate enthusiasm and commitment for a positive work environment that fosters Team performance
Education Secondary School qualifications or similar: GCSE/ O Grad

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