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Desktop Services Engineer - 6 mth Fixed Term Contract

Job LocationSouth West England
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

The Role & Key Responsibilities Job Title:Desktop Services Engineer - 6 mth Fixed Term ContractLocation: Hybrid role, very flexible could work in any of our ABF sites once a weekAre you a pro-active and customer focused person Do you have a service desk background and a strong technical understanding of PC Hardware, Office 365 andperiphals If so this may be a perfect match! In this role you will be supporting a varied customer base across the ABF group with a mixed range of needs.Reporting to the Desktop Services Team Leader, you will be working with a collaborative, flexible andfriendly team with the opportunity to work with hardware, software, network platforms and microsoft windows OS suite.What you will be doing;

  • Ensure service levels are met and maintained by providing reactive and proactive support in a timely and accurate fashion.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices, and networking hardware products.
  • Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Support users in local and remote network connectivity and access, troubleshooting and resolving any connectivity issues.
  • Ensure configuration information for hardware and software items is maintained within the SSCs CMDB.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems recommending and implementing corrective solutions, including off-site repair as needed.
What will you bring;
  • Good technical knowledge and proven experience of supporting PChardware and peripherals
  • Good technical knowledge and proven experience of supportingMicrosoft Windows OS suite and products
  • Pro-active and customer focused individual able to offer a high level of customer service to internal colleagues/users
  • Able to read and understand technical manuals, proceduraldocumentation and OEM guides.
  • Ability to conduct research into PC issues and products as required.
  • Experience of working within an ITIL framework with additional relevant tech qualifications would be advantageous
This could be a great opportunity to start a career with the wider ABF group, this role has the potential to become a more permanent opportunity in the future. If this sounds of interest, please dont hesitate to apply! About The CompanyAssociated British Foods IT Shared Service Centre are continually reviewing ourbenefits to make ensure our staff feel rewarded.Associated British Foods is a global giant when it comes to the world of food processing and retail.Our ingredients division is the worlds second-largest producer of both sugar and bakers yeast and our grocery brands occupy leading positions across theglobe meaning that, in the UK, nine out of ten households use our brands.About usThe Associated British Foods IT Shared Service Centre (ABF IT SSC) was first established in 2008 to deliver a centralised IT infrastructure and service to our fellow ABF businesses. We have now grown and operate in over 185 locations spread across 23 countriessupported by a fantastic team of nearly 200. Our customers are at the heart of everything we do and were looking for people who are eager to join us in supporting and delivering this vision.We want you to be a part of our future and to support you, so below are a handful of some of our benefits that are offered to our employees.
  • AB Foods IT Shared Service match up to 10% pension (contributory)
  • Up to 10% Bonus
  • Opportunity to buy up to 5 days holiday per calendar year
  • Discounts on ABF products such as Twinings, Silverspoon, Pataks and Ryvita
  • 24/7 free and confidential access to an Employee Assistance Programme to support you as and when necessary
Application Notes We hope you feel that we are somewhere you can thrive and so wed love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soonas you canit will only take a few minutes.When you do, well ask you some equal opportunities questions just to ensure our recruitment process is inclusiveor show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. Youcan choose not to answer these questions and this wont affect your application.Apply today or contact our recruitment team for more information.Agencies and media salesAll recruitment activities into our ABF IT SSC are supported by our AB Agri business AB Agri group politely requests no contact from recruitment agencies or media sales. We dont accept speculative CVs from recruitment agencies nor accept the fees associatedwith them.

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