Caseworkers

Job Description

If you offer proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise or Registration teams offers a rewarding career with significant development opportunity.Caseworkersplay an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. Whether based within our Fitness to Practise or Registration teams, you will work within a supportive and collaborative environment, progressingcases in a timely fashion, whilst delivering excellent customer service.About you:Successful candidates will have: Excellent oral communication and customer service skills with the ability to build empathy and communicate professionally, even in challengingsituations. Excellent writing and analysis skills to identify key issues and make recommendations supported by strong arguments based on the available information. Experience of working under pressure in a busy, demanding, environment using prioritisationand organisational skills when managing competing deadlines. Experience of maintaining accurate data, case information and other records. Excellent attention to detail.Experience of working in a regulatory or similar environment, managing sensitive and confidentialinformation, would be advantageous.The people we interact with daily are incredibly diverse and we know how much of an asset empathy is to the way we operate. Your skills and expertise in equality and diversity, either as lived-in experience or as an ally,will be incredibly helpful in adding to the effectiveness of the team.About the General Dental Council (GDC):Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dentaltechnicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. Our people matter, we are committed to providinga working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes ourteams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.Benefits:To reward you for your hard work and commitment,we offer an attractive benefits package that includes a generous pension scheme and 25 days annual leave plus bank holidays.How to apply:For a full job description, including the competencies you will be assessed on in your application, please click the applybutton.Closing date: 23:59 on Thursday, 18th November 2021.Assessment Centre: Friday, 26th November 2021.The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a rangeas possible of ethnic, cultural and social backgrounds.Please no agencies unless instructed otherwise