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Job Location | South West England |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Assistant Customer Experience Operations ManagerGB-England Description Location - Dunton, Essex - Hybrid WorkingPosition SummaryThe Assistant CX Operations Manager (AOM) is responsible for key functions within the day-to-day leadership and operational performance of the CVFSC. The AOM is responsible for overseeing program initiatives while seeking improvements that drive developmentand enhancements in various aspects of the business unit.They will ensure service levels are met and that an optimal customer experience is delivered by the Customer Experience Specialist (CXS)s. Through analysis of business metrics, agent scorecards and Quality Assurance etc. the AOM will ensure operational excellence is achieved, where underachieving performance is highlighted, they will put in place a performance improvement plan in partnership withthe SBU Manager.Key Responsibilities;Customer Experience Centre Operations: