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2nd Line IT Support Engineer South West Home Based 28,000 pa

Bond Williams
Job LocationSouth West England
EducationNot Mentioned
Salary£24,000 - £28,000 per annum, negotiable, inc benef
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A 2nd Line Support Engineer is required by a successful technology Dorset-based company. This position is available on a home based remote working basis from home (must be based in the South West of England) and would be ideal for someone who is experienced in providing 2nd Line IT Support to customers.Requirements:

  • Must have suitable recent experience in providing 2nd line IT support
  • Excellent understanding of all major Windows operating systems 2012+
  • Strong experience in configuring and supporting enterprise firewalls (such as Sophos, Watchguard), routers, managed switches, and VLAN configurations
  • Demonstrable knowledge of SolarWinds N-Central, Team Viewer, MSP Connect or similar
  • Experience in Microsoft Azure and/or Microsoft 365 (on premise and cloud based)
  • Advanced knowledge and experience of Networking, Active Directory, Virtualisation, IIS and Operating Systems
  • Must have a UK driving license and vehicle
  • Must have strong customer service skills and an excellent telephone manner
  • Any Microsoft certifications (MCSE or equivalent) would be extremely advantageous
  • A background working in a Managed Services/customer-oriented environment or similar is preferable
    • Salary:The salary is between £24,000 - £28,000 p.a. depending on experience plus overtime and benefits.Additional Information:Working hours are Monday to Friday 8am to 5pm or 9am to 6pm (alternating weekly). There will also be a requirement be part of a 24/7 on call rota, covering on average 2 days per week. Travel to customer sites or to the office in Bournemouth will also be required occasionally so applicants must be located in the South or be willing to relocate.Covid-19 & Remote Working:This position will remain remote working from home permanently, however there may be some client-facing elements required to carry out the duties of the position which will require you travel to customer sites. The company is taking special care to ensure that client sites will be a safe environment with relevant social distancing and PPE implemented. Further information can be provided during an interview if you are successful.How To Apply:Please submit your CV to apply for the 2nd Line IT Support Engineer role. For further information, contact Michelle Turner on the IT Team at Bond Williams Recruitment in Bournemouth -Keywords: 2nd Line Support, IT Support Engineer, Second Line Support, Managed Service Provider, MSP, Infrastructure Engineer, IT Technician, Technical SupportBond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency Required skills
  • 2nd Line Support|IT Support Engineer|Second Line Support|Managed Service Provider|MSP|Infrastructure Engineer|IT Technician|Technical Support

    • Keyskills :
    2nd Line Suppt|IT Suppt Engineer|Second Line Suppt|Managed Service Provider|MSP|Infrastructure Engineer|IT Technician|Technical Suppt

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