Front Office Support

Job Description

Area Command / Department - Communications & Operations DepartmentLocation - South ShieldsContract Type - PermanentHours - Full Time (Mon-Fri 0845 - 1715)Salary Range - £19,374 to £21,135Do you enjoy people interaction and pride yourself on your customer service skillsEver considered working for the PoliceNorthumbria Police is one of the largest forces in the U.K and we are excited to be recruiting for our Front office teams. Northumbria Police covers the whole region from Berwick right down to Sunderland , and as such we currently have vacancies both full and part time in South Tyneside.Our front office customer service roles are crucial in helping us to deliver the best service possible to the public, and we are looking for confident individuals who want to help us in our mission to serve the public.The role will be varied, which means no two days will be the same, so if you enjoy variety in your day then this could be the perfect role for youWhat will I be doing Engaging with members of public through a variety of different ways, whether it be face to face on the station front desk, via the 101 telephone line or digitally, to help resolve issues and report incidents Navigating our internal systems to ensure correct reporting of such events/ incidents Managing deliveries, including post & stationary etc. Working within our agreed timescales to make sure our service is effective Supporting other areas of the Force where appropriate, facilitating fingerprinting, conducting immigrations checks etc. General administrative dutiesWhat essential skills will I need Excellent communication skills (both written and verbal) The ability to build good relationships quickly Strong planning and organising skills as well as the ability to prioritise key tasks Computer skills and a quick learner when using new systems Effective team player, able to support others but also work alone when required A high level of professionalism and integrityFor further information please see the role profile on our careers site.In return for your dedication and experience, we offer 23 days leave, + all of your bank holidays, increasing to 28 days after 5 years of service. We support our people inside and out of work - offering a very competitive pension scheme, childcare vouchers,and discounts on shopping and eating out through the Blue Light Card scheme. And to take care of your physical and mental well-being, we have trained mental health first aiders, an employee advice service and access to gyms in some stations.Vetting level:Recruitment Vetting (RV)Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information and references.Northumbria Police are currently undertaking a role and reward project in respect of all police staff posts. For further information please contact the Talent Acquisition Team.All staff including those appointed on fixed term contracts must successfully complete their probationary period before they are eligible to apply for a Northumbria Police vacancy.Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancyand maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone.

Keyskills :
Communication SkillsCustomer Service