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Scottish Ambulance Service - Call Handler

Pertemps Scotland
Job LocationSouth Queensferry
EducationNot Mentioned
Salary12.23 - 21.28 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Call Handler - Scottish Ambulance Service, South QueensferryPertemps are delighted to bring various Call Handler posts to the market, based in South Queensferry. We are looking for professional individuals who have previous customer service experience, work effectively with a team and are excited for an opportunityto work with Scottish Ambulance Service.We are particularly interested in speaking with candidates who have worked for NHS, care sector, customer service, however, if your fully experienced in office administration and have transferable skills, we would love to hear from you!

  • Starting 13th March - must be available to start on this date
  • Temporary ongoing contract (min of 6 months) with potential extension
  • £12.23 per hour - £21.28 per hour dependant on shifts worked
  • Successful applicants will be expected to work 5 days out of 7. Various shifts including dayshift, backshift, nightshift and weekends
  • Full training provided for 2 weeks - all successful applicants must be available to attend training Monday-Friday 09:30-17:30, moving on to their required shift pattern thereafter
The Role
  • Successful candidates will answer emergency calls from people in different medical situations. Your role will be to find out as much as you can from the caller and appropriately manage this information.
  • Youll electronically record the details of the call, including exact locations and what happened. The call is then automatically transferred to dispatch who will make sure the right assistance gets to the patient.
  • You will take a variety of calls assisting Police, Fire, Coastguard services and GP surgeries, OOH & NHS24. You may be required to provide reassurance that help has been arranged
Key Responsibilities
  • Answering a high volume of calls from Police, Fire, Coastguard, GP surgeries, OOH & NHS24
  • Keeping the caller calm to get valuable information
  • Finding out accurate details to determine the nature of the call and location
  • Providing reassurance and support to callers whilst emergency services are dispatched
  • Logging all information from the call on to the system accurately
Essential Skills
  • Be able to work under pressure in a fast-paced environment
  • Be able to remain calm under pressure and provide reassurance to callers
  • Be resilient in approach
  • Be flexible in your approach to days/hours of work
  • Have great listening skills
  • Be a strong communicator
  • Have strong IT skills including quick typing and accuracy skills
  • Be compassionate and empathetic
  • Have Critical thinking skills and decision making
  • Be able to work as part of a team
Due to the nature of work, you must also be able to pass a Disclosure Scotland check.To be considered for this role, please apply online now with your up-to-date CV.

Keyskills :
CallsCustomer ServiceDispatchEmergency ServicesNHS

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